Password Recovery

[hoffybalboa]

Hello,

I have gone through other posts to try and figure out the problem with the password recovery tool. I cannot generate an email to a user who has forgotten their password.

I disabled fluency admin, which was a known conflict plugin. I also activated the default wordpress theme, however the problem still persisted.

I have commented out the auto-email of registration information as found in these posts: https://support.tipsandtricks-hq.com/forums/topic/4-emails-upon-initial-registration-please-help

By commenting out:

“wp_eMember1.php” – //wp_aff_send_sign_up_email($user_name,$pwd,$aemail);

and also commenting out:

“eMember_misc_functions.php” – //wp_mail($_POST,$subject_rego_complete,$email_body1,$headers);

Have I ruined the ability for a user to recover their password?

Thank you

[amin007]

You shouldn’t have to edit the plugin to make it work. So the best course of action is to get a fresh build of the plugin from here and work on finding the real issue:

Request Product Update or Fresh Download Link(s)

After you update the plugin with a fresh build try the user signup and forgot password options and report.

[hoffybalboa]

Hi,

Thank you for the reply. I should have provided more detailed information. I edited the plugin so a new user would not receive the registration email containing their username and password, as well as the the Affiliate email. I currently have mailchimp enabled, and if I did not comment out the plugins, a new user would receive 5 emails on initial registration.

1 – eMember confirm email address (takes them back to site to complete account creation)

2 – Mailchimp Opt In

3 – eMember username and password details

4 – Mailchimp Subscription Confirmed

5 – Mailchimp Welcome email

So, when I commented out the plugins, did I ruin the password recovery option?

Thank you,

[admin]

Those two lines that you commented would not ruin the password recovery option for sure but that doesn’t prove that some other file is not messed up on your installation.

[hoffybalboa]

Key Master,

the latest build actually fixed my issue. Thank you

[Author]

Posts