Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

[Support request] Password protected gallery issues

by

Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › Password protected gallery issues

  • This topic has 7 replies, 3 voices, and was last updated 4 years ago by wzp.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • May 15, 2021 at 8:52 am #83022
    galloal1
    Participant

    I cannot get password protected galleries to accept the password when using Edge Browser (current version 90.0.818.56) or Firefox (current version 88.0.1 (64-bit))
    Seems to work ok in Chrome (Version 90.0.4430.212) but why does it not work in Edge or Firefox?
    I am prompted for the password but when I enter it and press ‘enter’ the password page remains rather than displaying the associated gallery.
    I have installed the latest version of WP Photo Seller (2.5.0) but that didn’t help.

    May 16, 2021 at 6:58 pm #83025
    wzp
    Moderator

    If you use either browser in incognito mode, are you still having problems?

    May 16, 2021 at 8:33 pm #83026
    admin
    Keymaster

    Post a URL to the page and tell us how to see the issue on the page. I should be able to have some clue after that.

    May 17, 2021 at 12:43 am #83027
    galloal1
    Participant

    Same issue when using incognito mode. Link below requires the password class1 in order to view.

    [mazephotography.co.uk/wordpress/photogallery/gallery5]

    May 17, 2021 at 6:17 pm #83028
    admin
    Keymaster

    For me, I can view the gallery fine in Firefox. When you have discrepancies like the one you explained, it usually means that there is a page caching issue. So in one browser you are getting a cached page served by the host. On another browser you may not be getting a cached page. That will create inconsistent behavior like the one you explained.

    Does your hosting provider use any kind of caching?

    Also, I am seeing the following warnings in the console for your site.

    
    Tracking Prevention blocked access to storage for ....
    

    I am not sure if you have something on your site that is stopping the cookies from working correctly. The password feature won’t work without cookies working correctly.

    May 18, 2021 at 8:06 pm #83035
    wzp
    Moderator

    FYI: Tracking Prevention in Microsoft Edge
    Do you have anything on your site, that is trying to access a browser’s local storage???

    May 23, 2021 at 6:15 am #83047
    galloal1
    Participant

    I have built an completely new site as a subdomain using WordPress entirely. I installed WordPress, a theme (Ephemeris), WP Photo Seller and activated it. I created a gallery and an album and designed the site entirely using the default WordPress tools.
    I have now disabled caching at my hosting provider. I’m not aware of anything that would stop cookies working, as mentioned this is pretty much a default installation of WordPress so I’m not sure if there is something I need to do to ensure cookies are enabled. Also, not aware of anything that would try to access a browsers local storage but perhaps redesigning everything using default WP settings may have alleviated any issues presented with the original site.
    I would appreciate if someone could check this new link and see if there are any issues that may be causing problems.
    I have tested this using Edge, Chrome, Brave and Firefox browsers. I am now getting mixed results. Sometimes I am asked for a password and it works, sometimes it keeps asking for the password and sometimes it shows the gallery without requiring a password. I am assuming the latter has something to do with locally cached settings as I seem to be getting more success when I clear the cache for all these browsers and try using a fresh browser although still with pretty varied success.
    [dev.mazephotography.co.uk/wordpress/?page_id=102]
    Password is classpass
    Thank you very much for all your help so far, I really do appreciate it as I would in no way class myself as a web designer so am very new to all this and seem to be dealing with a very steep learning curve.

    May 25, 2021 at 3:42 pm #83056
    wzp
    Moderator

    It is my belief the issue is server related. I first tried Chrome and got the expected results. But when I went to Firefox, it acted as though I had already entered a password. You may need assistance fro your hosting provider.

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ