orders not working: order not logged into system & no order notification email

[milehigh]

As a test I completed a subscription purchase on my site using paypal and received a receipt from paypal, but there is no order logged into eStore, and there is no order notification email sent to store admin of any order processed, yet payment was collected.

I was properly sent to the ‘success’ page on my site after completing the order.

I ran this test myself after a customer told me he placed an order last night, yet I didn’t see the order anywhere.

I took screen shots all along the way to capture what was happening.

I have a customer waiting on this issue so he can place an order…please advise!!

In addition to this CRITICAL issue, there are some other not so critical issues:

-when cart is empty body of cart page is blank after page header (no ‘your cart is empty’ stuff there), even though I have this code on the page

Code:

‘[wp_eStore_cart_when_not_empty]’

-clicking on submit order goes to paypal even when not ticking ‘agree to terms’ checkbox

-I show several fake customers registered in eStore with emails like “../../../../../../../../../../boot.ini�.htm” or “–“.

WP3.0.1

eStore v4.6.2

[amin007]

It is really easy to identify why post payment processing stuff (example: order email, order log etc.) is not working for your case.

All you gotta do is run a test transaction with debug option enabled. This post will explain what to do:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[milehigh]

Ok, I’ve read through that article and several more tied to it and tried a few things…no luck.

Debug is On. Log files permissions are 777 yet still empty after hitting paypal.php

I turned ‘Auto-return’ and ‘Payment Data Transfer’ off in paypal, although I guess I will need them back on once I start selling digital downloads, right?

IPN notifications are failing…’status = retrying’, ‘HTTP response code 403’.

What next to do? Customer is waiting to place an order and this is not working.

[milehigh]

Discovered it was the BadBehavior plugin blocking IPN. I added Paypal IPN IP address to BadBehavior whitelist and now IPN is working.

After completing some testing it is working now.

[Author]

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