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orders not working: order not logged into system & no order notification email

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › orders not working: order not logged into system & no order notification email

Tagged: broken, estore, order not registered, orders not working

  • This topic has 3 replies, 2 voices, and was last updated 12 years, 4 months ago by milehigh.
Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 10, 2010 at 11:50 pm #2204
    milehigh
    Member

    As a test I completed a subscription purchase on my site using paypal and received a receipt from paypal, but there is no order logged into eStore, and there is no order notification email sent to store admin of any order processed, yet payment was collected.

    I was properly sent to the ‘success’ page on my site after completing the order.

    I ran this test myself after a customer told me he placed an order last night, yet I didn’t see the order anywhere.

    I took screen shots all along the way to capture what was happening.

    I have a customer waiting on this issue so he can place an order…please advise!!

    In addition to this CRITICAL issue, there are some other not so critical issues:

    -when cart is empty body of cart page is blank after page header (no ‘your cart is empty’ stuff there), even though I have this code on the page

    Code:
    ‘[wp_eStore_cart_when_not_empty]’

    -clicking on submit order goes to paypal even when not ticking ‘agree to terms’ checkbox

    -I show several fake customers registered in eStore with emails like “../../../../../../../../../../boot.ini�.htm” or “–“.

    WP3.0.1

    eStore v4.6.2

    November 11, 2010 at 1:51 am #26382
    amin007
    Participant

    It is really easy to identify why post payment processing stuff (example: order email, order log etc.) is not working for your case.

    All you gotta do is run a test transaction with debug option enabled. This post will explain what to do:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    November 11, 2010 at 6:10 pm #26383
    milehigh
    Member

    Ok, I’ve read through that article and several more tied to it and tried a few things…no luck.

    Debug is On. Log files permissions are 777 yet still empty after hitting paypal.php

    I turned ‘Auto-return’ and ‘Payment Data Transfer’ off in paypal, although I guess I will need them back on once I start selling digital downloads, right?

    IPN notifications are failing…’status = retrying’, ‘HTTP response code 403’.

    What next to do? Customer is waiting to place an order and this is not working.

    November 11, 2010 at 11:23 pm #26384
    milehigh
    Member

    Discovered it was the BadBehavior plugin blocking IPN. I added Paypal IPN IP address to BadBehavior whitelist and now IPN is working.

    After completing some testing it is working now.

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