Only shortcodes showing (the shortcode not rendering)

[moonliner]

eStore plugin activated, products installed, settings saved, but only shortcodes show on page, no store, cart, etc.

http://rudycolombini.com/downloads

[admin]

Please check the following three things:

1. Make sure there is no typo in the shortcode (I already checked your page and you are using the correct code so you can skip this step).

2. Edit that page and view it in the HTML view of the editor and make sure there is no hidden HTML tags (example, <p>)getting added around the shortcode. If they are getting added, remove it and then save the page.

3. Check for conflicts… if you have a plugin that is breaking WordPress’s shortcode functionality then the shortcodes won’t work:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[moonliner]

Hi, thanks for the help. As you observed, the codes are correct. I only edit in html, there are no hidden characters. I have very few plugins and I’ve deactivated them all. I can’t see anything different than my other installs of eStore. Even the host, WP versions, and themes are identical.

I have also tried deactivating eStore and reinstalling. Haven’t completely deleted the folder though as I don’t want to lost the 50 products I installed.

This is for digital download products. Can there be any settings regarding that getting in the way?

[moonliner]

Also tried changing themes to WP twnety ten, twenty eleven. Same issue.

[Peter]

Hi,

Please do another fresh install of the latest eStore version and this time please DELETE the folder as instructed in the link below.

NOTE: you will not lose your products or any other estore configuration by deleting the plugin folder

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[moonliner]

Well that didn’t work either. I both manually deleted the folder/manually reinstalled the new update and tried WordPress’s delete/upload-install process. Then I deactivated all other plugins and tried the fresh installs again.

Could there be a WordPress config file interfering?

Again I have installed the eStore on my other sites using the same uploader and methods and this site is on the same host and uses the same theme as my other sites.

I’m fine with creating a user for you to log in to this WP account if you want to look around. If you want to do that pls give me an email address to send login to.

[admin]

Sent you an email to get access so I can check it out.

[admin]

Thank you . It is very weird… I created a test page and used those exact shortcodes on this page and then when I preview this page I can see everything working fine.

You can test it by going to the following URL (you will need to be logged into the site):

http://rudycolombini.com/?page_id=178&preview=true

However, as soon as I publish this page, it doesn’t work anymore. If I see the status to draft again, it works! What do you think could be affecting the published pages on this site (there has to be something installed or configured in this site that is causing this weird behavior)?

[moonliner]

I believe I have determined the problem. There is a database crossup between the WP install and a previous install to another directory that was using a temporary sub-domain redirect. I must reload WP from scratch. Is there a way I can backup and reinstall all of the eStore products?

[admin]

Yes, you should be able to backup the database table content and then import it later. This video will help:

http://www.tipsandtricks-hq.com/how-to-easily-import-or-export-any-of-your-wordpress-database-content-using-phpmyadmin-3415

[Sarah Jenks]

I’m having the same issue. I’ve checked the three things you indicated above. I’ve also fully uninstalled and reinstalled the plugin. Still not working – http://sarahjenks.com/576

What do I need to do to remedy this?

[Peter]

Hi,

As a first step please deactivate and delete your current eStore installation and install a fresh copy by following these instructions:

Re-install or Load a Fresh Copy of the Plugin(s)

Also, can you please try using the following shortcode instead of the one you are using?

[wp_eStore_buy_now_button id=1]

[Sarah Jenks]

Switching the code to this – [wp_eStore_buy_now_button id=1] – made no difference. Working to uninstall/reinstall (again). Will let you know if it works. Thanks!

[Sarah Jenks]

Uninstalled/reinstalled following the directions here – https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

Did not work. Here’s a link to the page – [http://sarahjenks.com/576]

Please assist.

[admin]

Sent you an email to get site access so I can check it out.

[Author]

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