March 1, 2011 at 9:01 am #2837
I had one purchaser who bought about 20 products and the authors were credited with the right amount of commission. Since then the same email has been sent to me notifying my of the same sale but this is an error and is generated by wordpress. Unfortunately each author keeps getting credited for the sale in the affiliate sales section and I’m having to delete each transaction manually.
How do I stop this rogue email being generated?March 2, 2011 at 3:18 am #29688
Very weird. Have you done any kind of modification to the plugin code?
I take it that you are using the revenue sharing option?
Just to make sure I understand the issue correctly… every time you make a sale the same author gets the credit?March 2, 2011 at 9:18 pm #29689
Yes using the revenue sharing option.
No what has happened is that one buyer bought quite a large amount of the library and everything worked fine. The next day the admin email saying we had a purchase arrived again – that is after paypal had been credited with the original purchase and the affiliate account worked fine. This email triggered off a credit to the revenue sharing affilliates but there was no corresponding paypal credit (thank goodness). This has happened about 4 or 5 times but appears to have stopped now.
Unfortunatley this really messed up the affiliates sales stats and of course payouts could not be made automatically.
I deleted all the extra credits but the payouts page has repeated payouts which have not been made.
Is there anyway – apart from solving the problem above, I can reset the affiliate records?
ThanksMarch 2, 2011 at 11:48 pm #29690
Looks like a server fluke to me. What happens is when PayPal sends the payment notification to the site your server is suppose to reply with a product “OK” response. If PayPal do not get this response it thinks the message didn’t get through so it puts it on the queue to be tried again. PayPal keeps doing the same but all these time the plugin is getting the notification and working accordingly.
There is an easy way to find out if this is the case though. Simply keep debug for eStore enabled on your site so we can what the plugin is actually doing. This post explains how to enable debug:March 4, 2011 at 3:29 pm #29691
Thanks Amin – it has stopped now. The buyer had a problem with his paypal I have now discovered and he couldn’t download his notification emails or something – so it does sound like a paypal problem.
Is there anyway I can reset the affiliate payout records?
ThanksMarch 4, 2011 at 11:39 pm #29692
Yeah you can delete the unwanted commissions out by going to the “Sales/Comm Data” menu.
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