Notification email to sender not being sent

[gilesthurston]

Hi,

I’ve just set-up WP EStore on my wifes website and it appears to be working fine with one exception. My wife does not get the notification emails from WP with the details of the order that is being placed.

I’ve trawled the support articles and have checked all my settings on Paypal and they are all correct. I have tried different email address on different domains and still nothing comes through. The email doesn’t even get stuck in the spam.

The funny thing is that the email confirmation to the purchaser does go out correctly but for some reason the notification email to the seller does not. There is little indication of any issues in the post processing log files as it implies everything is working just fine

I’m at a loss as to what the issue is and any help would be gratefully received. Fortunately the Paypal emails come through so at least we have some indication of orders being placed but it would be good to get the one from WP ESTORE

Cheers

Giles

[admin]

Since you mentioned that the debug log says everything is working correctly I suggest you take a look at this post:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[Author]

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