Not sending notification emails

[Robert.G]

I currently have a site with eMember and eStore…Is there a simple way I can set up the notification emails, as it seems to be conflicting with the wordpress, and both eMember and eStore.some emails are coming in, others are not….I am not an expert so some easy to follow guidance would be helpful.

[admin]

This is a good place to start:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Any specific detail on which email is not coming? for example, the registration complete email not coming?

[Robert.G]

Specifics example, I upgraded two members membership level manually in their profile, ticked the box, which generates an automatic email when save is pressed… no emails were sent.

Other member joined today, paid for premium membership and was registered in the members list with the correct level, however her details have not automatically fed through to the wordpress users, which mean she cannot log in to comment, but can log in to access the pages only for that particular membership level..

There is obviously some conflict between the WordPress database and the eMember database.

When I upgrade my own membership.as a test.I receive the correct email notifying me..What I really need is someone to check through my various settings as it seems to me I have something disabled or not disabled…

[admin]

Okay, I will send you an email to organize access so I can take a look at the settings.

[Robert.G]

No Email has been received..did you send one ?

[admin]

Yep, I just sent you a 2nd email (The email is sent to your registered email address). Check your junk mail folder just in case. If you still don’t see it then fill in a contact form from here and we will reply to that:

https://support.tipsandtricks-hq.com/contact

[Robert.G]

Still don’t see an email…I have put my access details in the contact form….

[Robert.G]

I checked the other email account that you have registered accounts@xxxxxxdigital.com and it isn’t there either..have emailed you on the contact form with my other email

[admin]

It looks like you didn’t enable the “WordPress User Integration” feature of eMember which is why the WP user account didn’t get created. This documentation will explain how to enable this feature:

http://www.tipsandtricks-hq.com/wordpress-membership/using-emember-with-another-plugin-that-uses-the-wordpress-user-roles-350

[Robert.G]

Thanks for your help..I figured I was doing something wrong in the settings..

[Author]

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