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not sending email

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore General Questions › not sending email

  • This topic has 6 replies, 4 voices, and was last updated 9 years, 6 months ago by wpCommerce.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • May 30, 2010 at 11:38 am #1276
    eugene17
    Member

    hi,

    how can i debug the email functionality? i am able to pay via paypal and receive the details of the customer, however the outbound email doesn’t seem to work. i’m working with the hoster and they told me that the wordpress mail functionality works. (when you comment or create a new user) hope you can help.

    thanks!

    May 30, 2010 at 1:15 pm #21075
    eugene17
    Member

    I was able to send an email from wordpress (created a new user with the pw emailed) the email went to junk but essentially succeded. now i’m a bit stomped on why the plugin is not sending the email :( hope you can help.

    Thanks!

    May 30, 2010 at 3:08 pm #21076
    amin007
    Participant

    The following two lines in your debug confirms that the email sent from the pluing:

    [05/30/2010 11:54 AM] – SUCCESS :Product Email successfully sent to ****@gmail.com.

    [05/30/2010 11:54 AM] – SUCCESS :Notify Email successfully sent to ******@gmail.com.

    Now, why didn’t the email arrive in your inbox? … that is a different issue. Usually when I have seen this it has always been one of the following three reasons:

    1) Your server is blocking the mail from going out.

    2) You didn’t specify a proper “from address” (e.g. your from and to email addresses are both the same)

    3) It’s going to the spam folder of your inbox.

    The following post should be helpful for you:

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

    May 30, 2010 at 5:15 pm #21077
    eugene17
    Member

    have you encountered before that it goes to spam on yahoo but in gmail it doesn’t even show up? i got my hoster to change my mail server but now i have to wait :(

    May 31, 2010 at 10:14 am #21078
    eugene17
    Member

    hi amin,

    i’m investigating more and more and it seems that my dns doesn’t have an spf entry. i’ll update this thread in case somebody encounters the same problem.

    September 6, 2013 at 11:18 am #21079
    kwilson328
    Member

    I have this same problem.

    September 6, 2013 at 11:46 pm #21080
    wpCommerce
    Moderator

    If anyone is having issues with receiving emails please check the following link:

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

    The above post is really good to troubleshoot email issues.

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