not sending email

[eugene17]

hi,

how can i debug the email functionality? i am able to pay via paypal and receive the details of the customer, however the outbound email doesn’t seem to work. i’m working with the hoster and they told me that the wordpress mail functionality works. (when you comment or create a new user) hope you can help.

thanks!

[eugene17]

I was able to send an email from wordpress (created a new user with the pw emailed) the email went to junk but essentially succeded. now i’m a bit stomped on why the plugin is not sending the email hope you can help.

Thanks!

[amin007]

The following two lines in your debug confirms that the email sent from the pluing:

[05/30/2010 11:54 AM] – SUCCESS :Product Email successfully sent to ****@gmail.com.

[05/30/2010 11:54 AM] – SUCCESS :Notify Email successfully sent to ******@gmail.com.

Now, why didn’t the email arrive in your inbox? … that is a different issue. Usually when I have seen this it has always been one of the following three reasons:

1) Your server is blocking the mail from going out.

2) You didn’t specify a proper “from address” (e.g. your from and to email addresses are both the same)

3) It’s going to the spam folder of your inbox.

The following post should be helpful for you:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[eugene17]

have you encountered before that it goes to spam on yahoo but in gmail it doesn’t even show up? i got my hoster to change my mail server but now i have to wait

[eugene17]

hi amin,

i’m investigating more and more and it seems that my dns doesn’t have an spf entry. i’ll update this thread in case somebody encounters the same problem.

[kwilson328]

I have this same problem.

[wpCommerce]

If anyone is having issues with receiving emails please check the following link:

Not Receiving Emails Even Though The Plugin Sent The Email

The above post is really good to troubleshoot email issues.

[Author]

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