Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Not Receiving Notification Emails and Not Tracking Sales
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March 6, 2011 at 11:29 pm #2878cacaoananda@gmail.comMember
Im running the latest version of eStore and wordpress 3.1 and the cart is Not Receiving Notification Emails and Not Tracking Sales. Everything is checking out ok through paypal though and i have IPN turned out. please advise
March 6, 2011 at 11:54 pm #29884amin007ParticipantRun a test transaction with debug enabled then share the content of the “ipn_handle_debug.log” file. This post will explain:
https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do
March 6, 2011 at 11:58 pm #29885cacaoananda@gmail.comMember[03/06/2011 11:33 PM] – Advisory : Log file reset.
[03/06/2011 11:33 PM] – SUCCESS :This debug line was generated because you entered the URL of the ipn handling script in the browser.
[03/06/2011 11:38 PM] – SUCCESS :Paypal Class Initiated by 66.211.170.66
[03/06/2011 11:38 PM] – SUCCESS :Post string : amount1=0.00&amount3=37.00&address_status=confirmed&subscr_date=15%3A38%3A46+Mar+06%2C+2011+PST&payer_id=CZ6MUNCYD8QJN&address_street=1151+tori+dr.&mc_amount1=0.00&mc_amount3=37.00&charset=windows-1252&address_zip=92545&first_name=caleb&reattempt=1&address_country_code=US&address_name=Calebs+ebay¬ify_version=3.0&subscr_id=I-0CLC4E914L0G&payer_status=verified&business=cacaoananda%40gmail.com&address_country=United+States&address_city=hemet&verify_sign=AFcWxV21C7fd0v3bYYYRCpSSRl31A6bppW5Hxny61lexGTB12.saRtEb&payer_email=caleb.lucio%40yahoo.com&payer_business_name=Calebs+ebay&last_name=lucio&address_state=CA&receiver_email=cacaoananda%40gmail.com&recurring=0&txn_type=subscr_cancel&item_name=7+Day+Free+Trial&mc_currency=USD&item_number=1&residence_country=US&period1=7+D&period3=30+D&
[03/06/2011 11:38 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.
[03/06/2011 11:38 PM] – SUCCESS :IPN successfully verified.
[03/06/2011 11:38 PM] – SUCCESS :Creating product Information to send.
[03/06/2011 11:38 PM] – SUCCESS :Subscription cancellation IPN received… nothing to do here(handled by the subscription IPN handler)
[03/06/2011 11:38 PM] – SUCCESS :Paypal class finished.
[03/06/2011 11:38 PM] – SUCCESS :Paypal Class Initiated by 66.211.170.66
[03/06/2011 11:38 PM] – SUCCESS :Post string : amount1=0.00&amount3=37.00&address_status=confirmed&subscr_date=15%3A38%3A49+Mar+06%2C+2011+PST&payer_id=CZ6MUNCYD8QJN&address_street=1151+tori+dr.&mc_amount1=0.00&mc_amount3=37.00&charset=windows-1252&address_zip=92545&first_name=caleb&reattempt=1&address_country_code=US&address_name=Calebs+ebay¬ify_version=3.0&subscr_id=I-X31XAJ6CB4JN&payer_status=verified&business=cacaoananda%40gmail.com&address_country=United+States&address_city=hemet&verify_sign=AFcWxV21C7fd0v3bYYYRCpSSRl31AXtGBtRt64WnnQwxgx6pKV5zwEUj&payer_email=caleb.lucio%40yahoo.com&payer_business_name=Calebs+ebay&last_name=lucio&address_state=CA&receiver_email=cacaoananda%40gmail.com&recurring=0&txn_type=subscr_cancel&item_name=7+Day+Free+Trial&mc_currency=USD&item_number=1&residence_country=US&period1=7+D&period3=30+D&
[03/06/2011 11:38 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.
[03/06/2011 11:38 PM] – SUCCESS :IPN successfully verified.
[03/06/2011 11:38 PM] – SUCCESS :Creating product Information to send.
[03/06/2011 11:38 PM] – SUCCESS :Subscription cancellation IPN received… nothing to do here(handled by the subscription IPN handler)
[03/06/2011 11:38 PM] – SUCCESS :Paypal class finished.
[03/06/2011 11:57 PM] – SUCCESS :Paypal Class Initiated by 66.211.170.66
[03/06/2011 11:57 PM] – SUCCESS :Post string : amount1=0.00&amount3=37.00&address_status=confirmed&subscr_date=15%3A56%3A58+Mar+06%2C+2011+PST&payer_id=CZ6MUNCYD8QJN&address_street=1151+tori+dr.&mc_amount1=0.00&mc_amount3=37.00&charset=windows-1252&address_zip=92545&first_name=caleb&reattempt=1&address_country_code=US&address_name=Calebs+ebay¬ify_version=3.0&subscr_id=I-LL90NAWVDXER&payer_status=verified&business=cacaoananda%40gmail.com&address_country=United+States&address_city=hemet&verify_sign=An5ns1Kso7MWUdW4ErQKJJJ4qi4-AvJfz7pDJjsxAaIsHb6s2LgXejpo&payer_email=caleb.lucio%40yahoo.com&payer_business_name=Calebs+ebay&last_name=lucio&address_state=CA&receiver_email=cacaoananda%40gmail.com&recurring=0&txn_type=subscr_signup&item_name=7+Day+Free+Trial&mc_currency=USD&item_number=1&residence_country=US&period1=7+D&period3=30+D&
[03/06/2011 11:57 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.
[03/06/2011 11:57 PM] – SUCCESS :IPN successfully verified.
[03/06/2011 11:57 PM] – SUCCESS :Creating product Information to send.
[03/06/2011 11:57 PM] – SUCCESS :Subscription signup IPN received… nothing to do here(handled by the subscription IPN handler). Check the “subscription_handle_debug.log” file more details.
[03/06/2011 11:57 PM] – SUCCESS :Paypal class finished.
March 7, 2011 at 12:01 am #29886cacaoananda@gmail.comMemberthere’s my log. still the same problem w the transaction.
March 7, 2011 at 12:02 am #29887cacaoananda@gmail.comMemberdont know if this helps but these files are blank:
subscription_handle_debug.log
eStore_post_payment_debug.log
March 7, 2011 at 12:33 am #29888amin007ParticipantThis looks like a payment for a subscription. Is this associated with a membership payment?
What value do you have in the Subscription section of this product?
March 7, 2011 at 1:03 am #29889cacaoananda@gmail.comMemberWhat im doing is a 7 day free trial for a product.
Billing Amount: 0.00
Trial Period: 7 Days
Recurring Billing Amount: 37.00
Recurring Billing Count: -1 (for a once off payment)
March 7, 2011 at 2:04 am #29890amin007ParticipantAh okay cool. That makes sense. The free trials are usually used to sign up for a membership account or something similar. In your case its just a free trial for whatever… the customer will receive the email after the trial period is up and the actual money gets charged because at that time PayPal will send the payment notification.
PayPal do not send a payment notification for free trial. This payment notification is what triggers the sending of email to the customer. If you want to force the sending of download links during a trial period then you need to charge some money for the trial (for example setup a $1.00 trial).
If you want to give you products for free then you can always use the squeeze form of eStore:
March 7, 2011 at 2:39 am #29891cacaoananda@gmail.comMemberok that makes sense.
would doing an amount as small .01 work?
March 7, 2011 at 3:32 am #29892cacaoananda@gmail.comMembernevermind, i tried .01 and its all working good
thanks
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