eStore – Not receiving email with download link

[Peter Hier]

Hi

I am receiving all other emails: notification of sale to buyer, notification of purchase to store but I am not receiveing email with download link

Regards

Peter

[wpCommerce]

Download link should be in the same email which is sent out to the buyer after purchase. You may have mistakenly removed the “{product_link}” tag from the email which is where the plugin inserts the download links at the time of sending the email. Few questions for you that should help you find out what you did wrong:

1. Do you have a download URL specified in the Digital Product URL field of that product?

2. Do you have the {product_link} tag in the “Buyer email body” (WP eStore->Settings->General Settings->Email Settings section)?

3. Did you do the test purchase in PayPal sandbox mode?

In addition, can you please do a test purchase with the debug enabled and share the content of the ipn_handle_debug.log and eStore_post_payment_debug.log files?

The following post will explain on debuggin:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[mrcordi]

Hi,

I am having the same issue as above i.e. receiving all emails except the one with the download link.

Just to answer the questions posted by the moderator:

1. Yes

2. Yes

3. No, I did not use the PayPal sandbox.

The logs seem to suggest that the payment email was successfully sent. However, I’ve been waiting 50 minutes and have not yet received it. In fact, I still haven’t received anything for tests run hours ago either.

[debug lot redacted after checking it]

Regards,

Maria

[admin]

Hi Maria, Thank you for sharing the log file data. The plugin is working fine and it definitely sent the emails to both the buyer and the seller (you). See the following two lines from the log file:

[11/04/2014 9:01 AM] – SUCCESS :Product Email successfully sent to [vinmarcordi@gmail.com]

[11/04/2014 9:01 AM] – SUCCESS :Notify Email successfully sent to [admin@mynewcareercoach.com]

The email is getting blocked by something or it is going to the spam box. The following post will help you resolve it:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[mrcordi]

Hi,

I found the post https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email and was able to fix my issue by configuring SMTP for my WordPress install.

Thanks.

[Author]

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