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I created a store for my client at Goddesslight.net and everything works but she is not getting emails when a product or service is sold. I checked the General Settings and everything is set up the way it is supposed to be and even checked her Paypal account and it seems to be set up ok. How can I fix it so she gets emails?
Please enable the debug logs. Then perform a test purchase, and then post the results here. The logs should mention sending the emails.
The following post should help you learn more about the debug option:
https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do
If the log file says that plugin sent the email then you have an email issue on this server. The following post will be helpful in that case:
Hi, I looked at the debug file and the only one that will show up is the payment debug file. The rest show up as blank pages when I click on them. I do not see anything about an email being sent. Help!
[04/18/2018 3:26 PM] – SUCCESS :eStore PayPal PDT received. Processing the request using CURL method…
[04/18/2018 3:26 PM] – SUCCESS :Processing PayPal PDT…
[04/18/2018 3:26 PM] – SUCCESS :Saving transaction data for thank you page display.
[04/18/2018 3:26 PM] – SUCCESS :Checking if additional action data needs to be displayed on the Thank You page.
[04/18/2018 3:33 PM] – SUCCESS :eStore PayPal PDT received. Processing the request using CURL method…
[04/18/2018 3:33 PM] – SUCCESS :Processing PayPal PDT…
[04/18/2018 3:33 PM] – SUCCESS :Saving transaction data for thank you page display.
[04/18/2018 3:33 PM] – SUCCESS :Checking if additional action data needs to be displayed on the Thank You page.
Looks like the plugin is not receiving the PayPal IPN at all on this site. Usually that happens if the IPN feature is turned off in your PayPal account. Or if you have a security plugin thats blocking the IPN.
Lets first make sure the IPN feature is enabled in your account. The following video tutorial shows you how to enable IPN:
https://www.tipsandtricks-hq.com/ecommerce/how-to-setup-paypal-ipn-notification-2796
Let me know how it goes after that.
Ok, so that worked and thank you. But, here is the email that gets sent to the buyer and also to the seller, with all the html tags in it. I clicked on the settings in the admin area for emails to send as a text and I also have checked off use the WordPress email systmem. Is there any way to have the notifications sent without the code?
<p>Dear Heather LaCroix</p>
<p>Thank you for your purchase!
Communicating with Your Higher Self – MP3 Download x 1 – $0.01 (USD)</p>
<p>Any item(s) to be shipped will be processed as soon as possible, any digital item(s) can be downloaded using the encrypted links below.
Communicating with Your Higher Self – MP3 Download – goddesslight.net/?enc_dl_action=process&file=t82FuubI3CAXxV4sPA%3D%3D
</p>
<p>Thanks</p>
That email tags shouldn’t be there. You likely have a plugin installed on this site that is adding the tags when the email is sent from the server. Keep the WP mail option enabled.
If you go to the “Text” view of the email body, do you see any of those tags? If you do, please remove them.
The following test can help you figure out if there is another plugin that is messing up the outgoing email’s formatting:
https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do
I turned off all the plugins that were not necessary and I am still getting the code sent when a sale is made. Any ideas on how to change this?
@admin wrote:
If you go to the “Text” view of the email body, do you see any of those tags? If you do, please remove them.
I did remove the tags but they are still there when I received the notifications. How do I remove these? I went to text view, removed them, saved. This was in email settings.
Our plugin doesn’t add any tags at all. This has to be coming from another source somewhere. Have you done the following already?
https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin
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