Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

Not getting customer details after transaction

by

Tips and Tricks HQ Support Portal › Forums › General Stuff › Not getting customer details after transaction

  • This topic has 2 replies, 2 voices, and was last updated 5 years, 5 months ago by elupien.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • December 2, 2019 at 9:22 pm #15394
    elupien
    Member

    Hi, I seem to have turned something off and have searched high and low and cannot find it.

    New to eStore. Set it up ok. Clients paying with PayPal. First 4 transactions I got customer details, which appear in the eStore “Manage Customers Menu”. Next 4, I did not get those details.

    I deleted a client info page that I didn’t think was being used for checkout. I bought something and was not directed to that page. Should I not have deleted this page?

    Is there something else I need to turn on to get the customer details flowing again?

    Help. And thank you.

    December 3, 2019 at 12:27 am #80157
    admin
    Keymaster

    Please enable the debug logging option then do a test transaction. It will show where things are getting stuck. The following post has explanation for this:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    Let me know what you see after that.

    December 3, 2019 at 3:50 pm #80158
    elupien
    Member

    Thank you.

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ