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No sales showing in manage customers

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › No sales showing in manage customers

Tagged: manage customers, stats empty

  • This topic has 1 reply, 2 voices, and was last updated 10 years ago by wpCommerce.
Viewing 2 posts - 1 through 2 (of 2 total)
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  • March 9, 2013 at 7:48 pm #8713
    webar2007
    Spectator

    Hi, i’m selling a downloadable classifieds script here: [http://buyclassifiedscript.com]

    My problem: I’m using Paypal only and all sales show in my Paypal account- but no sales are showing in Manage Customers or in the Stats. The customers receive the email with the link to the download.

    I have enabled the debug and here’s the result from the last transaction (today):

    “[03/09/2013 4:12 PM] – SUCCESS :eStore PayPal PDT received. Processing the request using CURL method…

    [03/09/2013 4:12 PM] – SUCCESS :eStore PDT – Affiliate platform is installed.

    [03/09/2013 4:12 PM] – SUCCESS :Processing PayPal PDT…

    [03/09/2013 4:12 PM] – SUCCESS :Saving transaction data for thank you page display.

    [03/09/2013 4:12 PM] – SUCCESS :Checking if additional action data needs to be displayed on the Thank You page.”

    The ipn_handle_debug.log is empty.

    I’m using this plugin on 2 of my other sites and it works very well there.

    Any ideas?

    March 9, 2013 at 11:21 pm #54317
    wpCommerce
    Moderator

    Hi, I checked your eStore_post_payment_debug.log file and found a failure:

    FAILURE :PDT verification failed! Could not verify the authenticity of the payment with PayPal!

    what version of eStore are you using?

    Recently there were some changes in PayPal’s API. You can read more about it here:

    https://support.tipsandtricks-hq.com/forums/topic/paypal-ipn-and-pdt-changes-effective-from-1st-february-2013

    Regarding the IPN handle debug file being empty… check this post to see where you made a configuration mistake:

    https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

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