Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

No Exit Button on the Reset Password popup

by

Tips and Tricks HQ Support Portal › Forums › WP eMember › No Exit Button on the Reset Password popup

  • This topic has 4 replies, 3 voices, and was last updated 12 years, 9 months ago by admin.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • August 2, 2012 at 3:16 am #7054
    mische7
    Member

    Hey guys –

    I’m seeing that when the user requests their password, the pop-up prompting them for their email works just fine and gives them an exit strategy if they suddenly remember it. But once they’re requested the reset, the pop-up has no ‘x’ or exit button. How can we fix that? From the perspective of the user, it feels like I’m stranded with this thing in the middle of the screen with no way out. I don’t want to assume a general user/shopper will know how to handle this.

    I’m using Version v8.1.0

    Thx!

    August 2, 2012 at 3:22 am #48033
    Peter
    Member

    The popup should have an “X”. Can you please send a link to your login page so we can take a look?

    August 2, 2012 at 5:20 pm #48034
    mische7
    Member

    you bet – it’s http://www.bluedotrobot.com/partners/join-us/

    (the trouble comes after you submit the reset request – if you need a valid email to see the results use mische_eddins (at) hotmail.com)

    Last night I was viewing it via Chrome and Firefox there was no ‘x’. Today I’m viewing it via Safari and still no ‘x’. I haven’t checked it in other browsers.

    Thx.

    August 3, 2012 at 4:26 am #48035
    admin
    Keymaster

    I will investigate this. In the meantime please do the following:

    Go to WP eMember Settings -> Pages/Forms Settings -> Password Reset Page then read the help text of this field and do what it says. Let me know how you go after that.

    August 5, 2012 at 11:19 pm #48036
    admin
    Keymaster

    We have fixed this in the plugin so the forgot password popup will automatically disappear after a few seconds.

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ