No encrypted link

[emue]

I have a big problem… The encrypted link is not appearing in the confirmation email for one of my products!

Here is my shop: http://emue.fr/boutique and here are my settings:

– Selling both digital and non digital under same product ID

– In Digital Product URL, I have entered an URL to a txt document (to avoid for clients who buy non-digital product to get digital product link).

– In variation, I have all the Urls of my digital products (tested and working).

I have tested other products and they are fine. Only one product is having the problem.

Have you ever seen a thing like that?

Thanks!

[emue]

I have resolved the issue by creating a new ID for the product. Very strangely, copying all the details for this product under a new ID did the trick. Now the encrypted link is sent and works fine.

No idea why this ID didn’t want to work! :Oo

PS. I have tried to do the same in my other store (bgp), but unfortunately, it didn’t work. NO LINK! even under a different ID.

[emue]

Sorry to insist, but I am still getting the error on 2 of my stores. No encrypted link is generated in the email. (test in Admin Function does not work, although it works in one of my stores with the exact same variations!)

If I uncheck Downloadable, same problem. No link is given, even not uncrypted.

I have complaints from costumers, it would be great to have your feedback!

[amin007]

I will send you an email to get site access and check it out.

[Author]

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