No emails being sent to purchasing members

[jadder48]

Hello:

I have eMember (as well as eStore) but on the last two test purchases members have not received either the Complete Your Registration email or the Your Registration is Complete email.

Based on the settings, it looks like the email address is correct. I’ve put in a gmail address since I’m hoping this will allow the emails to be sent faster than from the website’s godaddy email address which was taking way too long- but now no emails are being sent at all ….

The only thing I can think of is whether it’s a problem that I have an apostrophe in the “Your Name” part of the email before the actual <@gmail.com> address? Gmail allows the apostrophe to show (although I know that the godaddy email did not allow an apostrophe).

Otherwise, if you could take a look at my settings that would be great. DO you need to send me the form to do so?

Thank you.

[wzp]

Well, according to RFC 5322, the apostrophe is allowed in e-mail addressee:

http://en.wikipedia.org/wiki/Email_address

Amin would have to let you know whether or not eMember is handling them correctly.

[amin007]

“I’ve put in a gmail address since I’m hoping this will allow the emails to be sent faster than from the website’s godaddy email address” – Just changing the from email address in the settings does not make the email go from your gmail account. The server still has to send the email the same way it did before.

You should use an email address related to your server because the email is being sent from the server. Using a gmail address there will mean that you are trying to fake the sender’s address. This technique is use by many spammers so there is a good chance the email is getting blocked somewhere.

[BobR]

My last 5 customers have not received the registration links after purchase. I have to manually send to them (after first receiving a complaint email from them). Not an ideal way to start our business relationship.

Please help. I am running the latest version of both eStore and eMember. I upgraded last week in hopes it would solve the problem but it has not.

Thanks.

PS – I did not have this problem w/earlier versions of eMember.

[admin]

Please enable debug and do a test transaction then share the debug file content so we can see what is going wrong. This post will help with debug:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[BobR]

It worked fine for a customer who became a member this evening. However, I would say 1 in 4 customers end up emailing me saying they’ve not received the email with a link to register. The fact that it works for some and not for others is frustrating.

Here are the debug links for tonight’s latest customer:

http://lessons.bobreynoldsmusic.com/wp-content/plugins/wp-cart-for-digital-products/ipn_handle_debug.log

http://lessons.bobreynoldsmusic.com/wp-content/plugins/wp-cart-for-digital-products/eStore_post_payment_debug.log

http://lessons.bobreynoldsmusic.com/wp-content/plugins/wp-cart-for-digital-products/subscription_handle_debug.log

[Peter]

Hi, I’m assuming that the debug you’ve captured is for the successful case, ie, for the customer who got the email. Is that right?

If so, can you please try and capture the debug for when you see the problem occur again?

(This might mean leaving debug enabled for a few days).

Email delivery can fail for many reasons. The plugin may even not be where the issue lies. More details on this here:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

If you capture a debug for when this issue happens we will be able to guarantee you if the issue is outside of the plugin or not. This will help you focus on fixing the real source of the issue.

[BobR]

Yes, this was a successful case. I’ll leave it enabled for this week. Thanks.

[Author]

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