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Even though I configured my email settings page according to the instructions, the system is not sending new paid subscribers their new account creation email. I have to manually send them a link to create it (and create a free plan to even create that form page.)
In addition eStore is not showing any customers. I figured this was supposed to let them subscribe to the membership, pay, create their account and then view the content. Basically on my site once they pay they still can’t login, nor does my system tell me they signed up and paid. I only know because Paypal sent me an email. They aren’t showing up as customers.
So what do I do from here?
Hi, Can you please run a test transaction with the debug turned on. The following post will explain how to do this: https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do
If you need help reading the debug log please post it and we will take a look at it.
Cheers,
Ivy
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