No Email Sent with Download Link

[WebDi]

I’ve seen similar posts to this and I have enable the debug option and awaiting information from that.

My problem today is that our estore appears to have worked perfectly (as far as I know) for a week or so.

Here are the two problem scenarios:

1. The customer’s payment did go through PayPal successfully. The customer IS listed in “Manage Customers Menu” list. The customer did not receive the email with the download link (spam/junk folders were checked).

2. The customer’s payment did go through PayPal successfully. The customer IS NOT listed in “Manage Customers Menu” list. The customer did not receive the email with the download link (spam/junk folders were checked).

My question is this, what would cause these two kinds of problems and how is the best way to trouble shoot with this product?

Thanks in advance for any help!

[Ivy]

Hi, You will need to look at the debug file this should tell you what is happening. Please see the following post for more information on this: https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

If you need help reading the debug file feel free to post it for us to take a look at.

You should not have to wait for the debug file as the information should be written to the file as soon as the transaction has completed.

Let me know how it goes.

Cheers,

Ivy

[WebDi]

Thanks for the reply Ivy. Although this sounds simple, I’ve not found it to be so.

The “enable debug” is checked but doesn’t appear to upate the error log file “ipn_handle_debug.log”. We had an order fail this morning, I checked the error log and it was blank. I double checked the “enable debug” to verify it was still checked. I ran another test purchase personally, did not receive the email message and the debug log was not updated. Have I missed a step? The size of the log is zero and it is indeed empty.

Also, when I look in the manage customer menu, the new customers are not being added to that list.

Any ideas of what might be going wrong, what might be mis-configured? This whole process was up and working properly for several weeks.

Di

[Ivy]

Hi Di, When the debug file is empty this usually means something it blocking the IPN.

The following article will explain what to do when the debug file is empty: https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

Please let me know how it goes.

Cheers,

Ivy

[WebDi]

Thanks for the help Ivy. I’ve tried to follow the steps but have not had any luck as of yet. This is what I’ve done.

step1: “enable debug” is checked

step2: “use automatic post payment processing” is checked

step3: http://www.firstourselves.com/wp-content/plugins/wp-cart-for-digital-products/paypal.php

gave me the “Debug is enabled. Check the ipn_handle_debug.log file for debug output.” message and it did update the log file, so write permissions seem ok

step4: a) something is blocking the paypal ipn? (we do not have a paypal sandbox)

or

b) your paypal profile is not set correctly to send the ipn

I’m not really sure what to do to correct or eliminate these two options so I went to step 5: I changed the paypal settings to the following and still did not have any luck when I did a test purchase. Nothing new was written to the log file. However, we also have wishlist member plugin on this site and I’m afraid these changes will mess up that functionality. Since this did not help, I will probably revert to what we had before.

Auto return: Off

Block Non-encrypted Website Payment: Off

PayPal Account Optional: On

Return URL: Empty (You can specify this in the WP eStore’s settings)

Payment Data Transfer: Off

Any other ideas?

Di

PS

This functionality seemed to break around 3/25. Around that same time we started receiving “PayPal Cinfiguration given IPN failing” messages in reference to our wishlist member purchases through the same paypal account. This also happened last fall. Wishlist member said that something in PayPal had changed. They released a new version of wishlist member to deal with the issue. When we upgraded to the new wishlist member version we stopped receiving the error messages. Could this new problem with estore have something to do with the same or similar paypal change?

[Ivy]

Hi Di, I will send you an email regarding this. Please let me know if you do not receive this email.

Cheers,

Ivy

[Author]

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