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No download link email & stats

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › No download link email & stats

Tagged: Debug, Download, email, estore, Link, manager, stats

  • This topic has 2 replies, 2 voices, and was last updated 12 years, 4 months ago by admin.
Viewing 3 posts - 1 through 3 (of 3 total)
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  • December 21, 2012 at 6:01 pm #8205
    tsmaxel
    Member

    OK, I have been through, and through, and through your support posts.

    Issue: No email sent to customer with encoded download ling.

    What is working: The “Thank You” page is working, I get the coded link with a purchase. I get the Paypal notices (seller and customer receipt).

    What is NOT working: No email with the link, and no record of the sale under “Stats”.

    I have run debug and everything seems to be fine, but the IPN debug log is blank:

    [12/21/2012 5:05 PM] – Advisory : Log file reset.


    What I have done: deleted and re-installed the eStore plug in. Been through the eStore parms and Paypal parms three times. Checked spam folder, went through your checklist.

    Please help, I know it pretty much HAS to be something simple as everything else works.

    December 21, 2012 at 6:04 pm #52589
    tsmaxel
    Member

    I just realized, may be an additional hint… the download_manager_debug.log is also blank even though I have successfully downloaded the file after a purchase from the Thank You page.

    December 22, 2012 at 12:56 am #52590
    admin
    Keymaster

    It looks like the PayPal IPN is not setup on your PayPal account correctly. Please go through this checklist which should help you identify the issue:

    https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

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