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No Customer Record Being Created But Everything Else is Working

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › No Customer Record Being Created But Everything Else is Working

  • This topic has 19 replies, 2 voices, and was last updated 13 years, 9 months ago by amin007.
Viewing 5 posts - 16 through 20 (of 20 total)
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  • Author
    Posts
  • July 13, 2011 at 6:25 am #31913
    amin007
    Participant

    which payment gateway are you using and what version of eMember and eStore do you have installed now?

    July 15, 2011 at 6:06 pm #31914
    lkinca
    Member

    I am using PayPal subscriptions and I am using eMember 6.4.3 with eStore 5.2.0

    July 16, 2011 at 1:15 am #31915
    amin007
    Participant

    Please update the plugins from here then do a new test transaction and let me know what you see:

    https://support.tipsandtricks-hq.com/update-request

    July 19, 2011 at 8:27 pm #31916
    lkinca
    Member

    Works now. Thanks for the help. I really do wish you guys would publish a change log. In this case, it took me two days of troubleshooting before I bothered you with the question then after updating, I have to test every function of a very complicated site to make sure nothing got out of whack. That was another two days. A changelog would have been a huge help as I would have been aware of the issue before even troubleshooting. I am sure it would help cut down on your support requests too.

    July 20, 2011 at 2:42 am #31917
    amin007
    Participant

    There was no issue in the plugin. Basically the coupon code column was somehow out of sync. The upgrade process syncs everything which is why it’s working now. This is just an easier fix than trying to explain the whole database thing.

    The plugin change log is posted here after the release of every major version:

    http://www.tipsandtricks-hq.com/ecommerce/wordpress-estore-plugin-change-log-56

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