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New owner paypal account for emember – will members need to re-register?

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember General Questions › New owner paypal account for emember – will members need to re-register?

  • This topic has 3 replies, 3 voices, and was last updated 12 years, 8 months ago by wzp.
Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 20, 2012 at 7:17 pm #7962
    LauraC
    Member

    We’ve been using eMember for ultimatefishfinder.com and love it. But ownership has changed and need to change the paypal account where payment for subscriptions is sent. Is there a way to change the paypal account without inconveniencing all the members with having to re-register?

    November 20, 2012 at 10:54 pm #51643
    Peter
    Member

    You should be able to change your PayPal account in the “WP eStore Settings -> Payment Gateway Settings -> PayPal Settings” page.

    The new PayPal account will take effect for new signups but your existing subscribers will be able to continue their payments to your old account until they unsubscribe or their subscription expires. Then if they decide to subscribe again via your online store, they will use your new account.

    PayPal doesn’t offer any option to transfer existing subscription payments to go to a different PayPal account.

    November 21, 2012 at 2:08 pm #51644
    LauraC
    Member

    Thank you!

    November 21, 2012 at 3:11 pm #51645
    wzp
    Moderator

    @Peter wrote: “…existing subscribers will be able to continue their payments to your old account until they unsubscribe or their subscription expires.”

    Make sure the new owner understands that payments for existing subscripbers will continue being paid to the old owner’s PayPal account.

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