Multiple Serial Key Purchases

[Hello]

What happens when someone purchases multiple serial keys like 2?

If you put the tag {serial_key} in the email will they receive 2 serial keys or just 1?

[admin]

Initially I thought that each product would require only one serial key but I can see where you may need multiple keys for one product. I will make some adjustment so it will issues the serial keys based on the number of the quantity ordered.

[Hello]

Hi there, thanks. I downloaded the new build but when I put the tag {serial_key} in the email none of the serial numbers show up.

All the customer gets is the “Title of the product” instead of the serial key using this tag {serial_key}

So if the title of the product im selling is “How to win friends software” and the serial key is “323232”, when I put {serial_key} in the email the person gets an email saying “Your serial key is how to win friends software” instead of “Your serial key is 323232”

Help!

[admin]

Are you sure you didn’t run of our serial key numbers in that product? Please share the content of the “eStore_post_payment_debug.log” debug file so I can see what happened with that.

This post will help you setup debug:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[ChrisCato]

Hi There,

I just purchased your eStore plug in yesterday for the specific purpose of using it to provide serial numbers. I’ve believe I’ve followed all the steps to create and sell a serial number type of product. I am experiencing the following challenges:

1. The {serial_key} email tag does not seem to work. The buyer simply receives an email with a description of the product. In some cases in which I’ve done “test runs” an automatic email is not sent out at all.

2. I don’t see how the {serial_key} email tag(if working) will be able to attach multiple serial numbers to an email. For example, what if a customer orders two, three or more different types of serial numbers? Let’s say Type A serial numbers have a product ID =1 and Type B serial numbers have a product ID = 2

For example: Customer Purchases (2) Serial Numbers of Type A and (2) Serial Numbers of Type B. How would I get the auto email to the buyers to look something like the following:

Dear John Doe,

Here are you (2) Type A numbers and (2) Type B serial numbers

Type A Type B

334567 456797

679809 678970

Thank You,

XYZ Business

Any help would be greatly, greatly appreciated.

Regards

[admin]

The plugin will be able to add multiple serial numbers in the email if a customer purchase multiple serial keys.

First, you need to find out why the automatic email is not getting sent out. There can be a few reasons for it. Please enable debug and do a test purchase. The following post explains how to enable debug:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

After the test run share the content of of the following two files so I can see what setup is missing:

– ipn_handle_debug.log

– eStore_post_payment_debug.log

[ozfader]

I know this is an old thread, but I have a variation to the multiple serial key issue. I have a digital product that requires authorising to the users machine. The {serial_key} email tag works well with one product, one purchase, however in my case, each customer is allowed to install the product on two devices. Therefore, although it’s the same product, it requires two separate serial numbers; one for each device.

The actual procedure for authorisation is as follows…

1. User enters serial number in product’s “SerialNumber” field.

2. Product checks serial number in the authoriser (WP) database.

3. If found, the product will check if machine ID and serial match. If they match, the product will be authorised, otherwise an error “Serial Number not registered to this machine” will pop up and product will be disabled.

4. If not found, the product will check WP eStore database if serial number is valid.

-If serial number is found in eStore database, then it means the product is running for the first time and Serial number/Machine ID will be locked together (authorised) and recorded in the authoriser database. The next time the product checks authorisation it will check for serial validity and MAC ID mismatch.

-If serial number is not found, then the Serial Number is therefore invalid, and an alert will pop up and product will be disabled.

Hope that makes sense.

[wzp]

So, serial numbers are sold in pairs?

Since the serial numbers are entered as comma delimited entries into eStore; does it work if you try entering 2 values for each entry?

[ozfader]

“Since the serial numbers are entered as comma delimited entries into eStore; does it work if you try entering 2 values for each entry?”

I’m not sure what you mean. Put the comma after TWO numbers? Wouldn’t that just mean one number separated by a space?

In my test, when I put the {serial_key} tag into the email body twice, i got the same serial number twice. See below…

Trade Position Manager – http://goo.gl/tsrTG7o.

You are authorised to use this product on two devices using the following

serial numbers: xc8ifRjY4g3ido6u and xc8ifRjY4g3ido6u.

[wzp]

In eStore –> Manage Products for the serial numbers; instead of entering the serial numbers as:

1111, 2222, 3333, 4444, 5555, 6666

Enter them as:

1111 and 2222, 3333 and 4444, 5555 and 6666

Then when you use the {serial_key} tag, you will get: 1111 and 2222

[ozfader]

Aah, thank you.

I’ll put that to the test today.

Cheers,

[ozfader]

Unfortunately that doesn’t work. No serial numbers are sent. I think I may have a workaround however by restricting the number of downloads to two per customer from the same link.

Each time they click on the download link they’ll receive a new serial number, but they will only be able to download twice. Am I reading this correctly?

[admin]

The serial key is sent to them when they purchase the item, not when they download. So I am not 100% sure what you mean by that.

[ozfader]

I’m not 100% sure either. I’m not even 10% sure

It appears that only if customers download the product twice can they receive two serials. If that’s the case, they’d have to purchase twice, which is obviously not going to work.

Just to repeat the problem…

I need one digital product to be registered to two separate devices.

I am using serial numbers to authorise this product to each machine ID.

Therefore I need to distribute and store two serial numbers per product download.

Thanks for looking at this.

[admin]

okay, the solution that @wzp gave which is to enter your serial keys like the following should work fine:

1111 and 2222, 3333 and 4444, 5555 and 6666

When you say, it doesn’t work what do you mean? The whole sale notification doesn’t work or just the serial key value is not in the email?

[Author]

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