Multiple sales from one payment, correcting in admin?

[headmonk]

Hi,

I’ve had a few successful sales through the cart now and one sale through 2Checkout came in as 3 sales of the same item, even though it was one payment. This seems like a bug.

But also, is there a way now that I can go in and edit the sales figures as I’m planning on integrating Wp-Affiliate with the eStore and want to make payouts from here.

Thanks.

[amin007]

This shouldn’t happen unless your server didn’t send the correct response to 2Checkout so it kept sending the notification again and again thinking the message is not going through (payment gateways usually try to send the notification a few times if it doesn’t get a response from the server because it thinks the message didn’t reach the server).

Lets find out what really is going on. Simply enable the debug option then do a transaction via 2Checkout and share the debug results which will reveal what is going on after a payment. This post explains more on how to enable debug:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[headmonk]

It seems to have just stopped being a problem. I did a test purchase and it came up okay as a single purchase.

Now, how do I go and reset these sales so that the duplicates aren’t showing? I’m still testing before I integrate with WP-Affiliate but I don’t want to be paying out for sales that didn’t happen.

thanks

[headmonk]

Hmm. It generated an extra sale a few minutes later. I forgot to turn on DEBUG. So I need to do that again.

[headmonk]

Okay, so I’m still having this multiple sales issue from 2 Checkout. I have the log files which show success for everything only it does it 3 times in a row.

Can I send you the log via email?

thanks

[amin007]

I have added another condition in the plugin which I think should stop this. Please get another build of the plugin from here and test it out:

https://support.tipsandtricks-hq.com/update-request

I am pretty sure that this added condition will fix your current issue but as explained earlier… it usually happens if your server is failing to do the handshake properly when 2CO sends the notification. It does indicate a server setup issue which you might want to look into too.

[headmonk]

I fixed this because I corrected the return URL from the other software package. This was not pointed out in your instructions so I missed it. It seems to be working now.

thanks!

[headmonk]

Oh, so is there a way to reset the total sales in the count now?

[amin007]

Use the reset options under the “Admin Functions” menu in the eStore plugin.

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