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Multiple membership levels – added levels aren't visible

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Tips and Tricks HQ Support Portal › Forums › General Stuff › Multiple membership levels – added levels aren't visible

  • This topic has 1 reply, 2 voices, and was last updated 9 years, 1 month ago by admin.
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  • Author
    Posts
  • March 15, 2016 at 9:35 am #13353
    assinews
    Member

    Hi, we want to sell two different online contents on our website:

    – News

    – Online Magazine

    we need to create this levels:

    – demo (free access to all contents for 15 days)

    – news

    – magazine

    we’ve checked on settings “enable secondary memberships” and given to an user the levels:

    – magazine (primary)

    – demo

    – news

    Problems:

    – he can see the magazine, but not the news.

    – For us (administrators), the news and demo level aren’t visible on members summary list or with a level filter, but only when we enter in his profile

    I’ve read tutorial and forum but I have difficulties to really understand the difference between primary and secondary levels. In fact we don’t want a user passes to one level to another when the first expires, because our levels are indipendent. Where do we make errors?

    Thank you very much

    March 16, 2016 at 1:30 am #72773
    admin
    Keymaster

    The user should be able to see the content from all the membership levels that is applied to his profile.

    What duration value do you have for the “News” level?

    When this member goes to a page protected for the “News” level, what message does he get from the plugin?

    Edit this member’s record then check the “News” level’s start date value. What date value do you have there?

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