WP eStore – Multiple links in customer email

[CathyAnneMurtha]

I have a number of digital textbooks for sale. I have uploaded them to my site and manually inserted the download link correctly in each product.

When my customers receive their receipt, there are multiple links for each ONE product. The links do not work and I don’t know how to fix the issue so they receive only one link.

Even when I generate a download link through the admin function, I get two links that both fail to go anywhere.

My files are quite large (200mb+). Could this be the problem and, if so, is there a workaround or am I out of luck?

Either way, I would appreciate knowing. Thanks so much!

[wzp]

Please post an example of a “multiple link” for one product example; in which neither link works.

Are you sure you are not just getting one link, that is line-wrapped?

[CathyAnneMurtha]

It’s two links for each product. They are even numbered. For example, under the name of the purchased product is the following:

Part 1 : [http://www.blind.training/?enc_dl_action=process&file=(text deleted)]

Part 2 : [http://www.blind.training/?enc_dl_action=process&file(text deleted)]

There are two links for each product sold.

[admin]

That usually happens if you have tried to specify multiple files in the “Digital Product URL” field using a comma.

Please check the value you have entered in the “Digital Product URL” field and make sure you have a CLEAN URL in there only (no comma).

You should first test your URL by entering it in the browser’s address bar to make sure it downloads (that will confirm that the URL you are entering in the product URL field is a valid URL to a file). If the URL doesn’t download when you enter it in the browser’s address bar then that means our plugin won’t be able to access the file and dispatch it.

[CathyAnneMurtha]

Thank you! you’re right! There was a comma in a folder name. Everything is now running smoothly.

Thanks so much!

[wzp]

Certain characters such as spaces and punctuation marks, do not translate well into URL names. They are not valid characters for a URL. So the recommendation is to replace them with underscores and dashes (hyphens).

[Author]

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