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Lightbox Ultimate – MP4 video won't play on iPad/iPhone

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Tips and Tricks HQ Support Portal › Forums › WP Lightbox Ultimate › Lightbox Ultimate – MP4 video won't play on iPad/iPhone

Tagged: idevice, ipad, iphone, mp4 video

  • This topic has 11 replies, 3 voices, and was last updated 12 years, 3 months ago by wzp.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • February 5, 2013 at 5:20 pm #8497
    ainsophaur
    Member

    I’ve been trying forever to get mp4 videos to play on an iDevice and I’m about to give up.

    1) I know it’s not an encoding issue. I can get the same videos to play on an iDevice outside of this plugin

    2) I have tried all of the relevant short codes to make the video play

    3) Here is a test page on my site where I try the “all device compatible short codes” in the first 2 links, html5 in the 3rd (which doesn’t play), and the idevice compatible link in the 4th link with a different file that was encoded using the idevice preset in Adobe Media Encoder. [http://www.damienleveck.com/wp-lightbox-ultimate-test/]

    I’m at my wits end. Would love some help with this. I’m desperate.

    February 5, 2013 at 5:36 pm #53608
    ainsophaur
    Member

    Btw, page password is “testing123”

    Video l/p is pin/ball

    February 5, 2013 at 11:09 pm #53609
    wpCommerce
    Moderator

    Hi, can you please activate the plugin so I can take a look?

    I just embedded one of your shortcodes on our test site and found that your video file is password protected. I think this is why the player is not being able to retrieve the video file.

    February 6, 2013 at 5:03 am #53610
    ainsophaur
    Member

    I’ll activate it this evening–but it conflicts with the alternate lightbox plugin I’m using, so I’ll have to turn it off in the morning.

    The username on the video is: pin

    The password on the video is: ball

    Everything plays back fine in the computer browser. It will not play back on iPhone or iPad. My alternate lightbox plugin doesn’t have this issue (at least on the iPhone it doesn’t) despite the password protection. However, I like your plugin much better. :)

    Thanks for your help.

    February 6, 2013 at 5:14 pm #53611
    ainsophaur
    Member

    There is a .htaccess and .htpassword file in the directory that has the quicktimes in it. Could that have anything to do with it? If so, is there a way around it that doesn’t involve getting rid of those files?

    February 6, 2013 at 8:06 pm #53612
    ainsophaur
    Member

    I actually posted about this some time ago and gave up on it. The .htaccess file is indeed what’s causing the problem.

    There MUST be some kind of modification to the code that can be made to allow for .htaccess files. People often don’t want users linking to their files outside of their website or need passwords on them.

    February 6, 2013 at 10:29 pm #53613
    wzp
    Moderator

    Please post the contents of the .htaccess file, but NOT the .htpassword file.

    February 6, 2013 at 10:56 pm #53614
    ainsophaur
    Member

    ### Generated by Dreamhost. DO NOT modify!!! ###

    AuthType Basic

    AuthUserFile /home/dleveck/damienleveck.com/site/pw_pinballaz/.htpasswd

    AuthName “Members Area”

    require valid-user

    RewriteEngine on

    RewriteCond %{HTTP_REFERER} !^$

    RewriteCond %{HTTP_REFERER} !^https?://(?:www.)?damienleveck.com(?:$|/) [NC]

    RewriteRule .(gif|jpg|jpeg|png|mp3|mpg|avi)$ – [F,NC]

    ################################################

    February 6, 2013 at 10:57 pm #53615
    wpCommerce
    Moderator

    Hi, unfortunately the video won’t be playable unless the player can directly access it.

    February 6, 2013 at 11:13 pm #53616
    ainsophaur
    Member

    There must be something that can be done. I don’t buy that an htaccess file will destroy any chance I have of making use of this plugin. Throw me a bone here, please. I’m begging.

    February 6, 2013 at 11:17 pm #53617
    ainsophaur
    Member

    Perhaps there’s a change I can make on my end to one of the plugin source files?

    February 7, 2013 at 1:27 am #53618
    wzp
    Moderator

    No amount of coding will override the .htaccess file, since it is a security feature of your server. You need to give the content of your .htaccess file a critical review as to whether or not there are other ways besides those particular server restrictions, to accomplish what you are trying to do.

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