Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

MP4 Video Won't Play

by

Tips and Tricks HQ Support Portal › Forums › WP Lightbox Ultimate › MP4 Video Won't Play

  • This topic has 11 replies, 3 voices, and was last updated 13 years, 12 months ago by amin007.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • May 13, 2011 at 6:42 pm #3403
    KraftyOne
    Member

    On this page:

    http://www.marathon4life.info/application-process/

    You can see under #1, I have tried to implement the lightbox feature. This is the code I used:

    [wp_lightbox_special_anchor_text_mp4_video link=”http://www.marathon4life.info/wp-content/uploads/2011/04/online-membership-sign-up-1.mp4″ width=854 height=460 title=”Online Membership Sign Up” text=”Online Membership Sign Up”]

    The video is encoded correctly…or at least, it is the same settings I’ve used for dozens of other videos that play fine.

    Any ideas?

    May 13, 2011 at 8:56 pm #32477
    wzp
    Moderator

    The video plays fine (in QuickTime).

    May 13, 2011 at 10:35 pm #32478
    KraftyOne
    Member

    Is that how the plugin works? It requires people to have quicktime? I assumed/thought I read that it would use an HTML5 player with a flash fallback. Lots of people don’t have quicktime…

    For clarification…the link that is using the lightbox plugin is the 2nd one under #1. The first one is just a normal link to the video…

    May 13, 2011 at 10:40 pm #32479
    KraftyOne
    Member

    Also, I have tried Firefox, Safari, Chrome and IE9…none of them work.

    May 13, 2011 at 10:57 pm #32480
    wzp
    Moderator

    Ah, I was clicking on the wrong link. I agree there seems to be a problem, that perhaps Amin can address when he gets in.

    As for the QuickTime, it just happens to be that I happen to have my system set to use it as the default player for MP4 files.

    May 14, 2011 at 1:16 am #32481
    amin007
    Participant

    Your problem is not that it is not playing the video. The problem is that the overlay is not appearing. I tested the shortcode you are using on my test site and the video plays fine in the overly so your video has no encoding issue.

    Your issue is related to a JQuery conflict on the page. This is explained here:

    https://support.tipsandtricks-hq.com/forums/topic/wrong-way-of-adding-jquery-library-to-wordpress-source-of-javascript-conflicts

    Can you please do this test and let me know what you find?

    https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

    May 14, 2011 at 6:14 am #32482
    KraftyOne
    Member

    Hello…I tried the default theme and I disabled any plugins that I thought were using jquery…still no luck…

    May 14, 2011 at 9:06 pm #32483
    KraftyOne
    Member

    Okay…I did this. I turned off EVERY plugin except the lightbox one AND went back to the default theme. Even with the default theme and only the ONE plugin activated, it still doesn’t work. Help please…

    May 15, 2011 at 12:58 am #32484
    amin007
    Participant

    If you deactivate all the plugins and switch to the default theme it is impossible for the plugin to not work. I will send you an email to get site access so I can check it out.

    Your issue is coming from the following line of code so need to identify which plugin or theme is doing this:

    <script type=’text/javascript’ src=’http://ajax.googleapis.com/ajax/libs/jquery/1.4.2/jquery.js?ver=1.4.2′></script&gt;

    May 16, 2011 at 12:02 am #32485
    KraftyOne
    Member

    I sent it to you. Please let me know what you find.

    May 18, 2011 at 4:52 am #32486
    KraftyOne
    Member

    Hello…checking in…really need to get this working and haven’t heard back…

    Thanks!

    May 18, 2011 at 8:26 am #32487
    amin007
    Participant

    I sent you an email but obviously you didn’t receive it. I just sent another email just now.

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ