Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › mp3 audio player not working in IE
- This topic has 5 replies, 2 voices, and was last updated 13 years, 2 months ago by JeffreyL.
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August 29, 2011 at 2:07 pm #4173JeffreyLMember
Hi,
Regards playing a sample mp3 file with Audio Player.
See: [http://subliminalsforthemind.com/test01/]
It works fine in Chrome and FireFox… But in IE I get the following error message:
Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.
I have checked (download & re-downloaded latest version) and definitively have latest version of Flash.
I have also search the internet and many people have same issue… and have tried their suggestions… But I have not found a solution.
Any ideas?
Regards
Jeff
August 29, 2011 at 11:54 pm #35968adminKeymasterThe mp3 player you are using is an independent WordPress plugin which we did not develop. Please contact the developer of that mp3 player plugin regarding playback issues. I checked your site in IE8 and IE9 and the player worked fine for me though. So it could just be a matter of you updating your adobe player install.
Also, this can happen if your theme is missing a call to the wp_head or wp_footer function like it is suppose to. Please do the theme test mentioned here to see if that is really the cause:
https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin
August 30, 2011 at 12:15 am #35969JeffreyLMemberRegards the independent wordpress plugin. Sorry, I thought you had given it the OK as it was a part of your Tutorial at:
http://www.wordpress-ecommerce.com/how-to-sell-mp3-from-a-wordpress-site-619
Any chance of you guys writing an audio player plug in? That way we can get support if it is not working.
Re: the Adobe Player. I have the latest version installed, but encouraging that it worked OK for you
Thanks
Jeff
August 30, 2011 at 12:39 am #35970JeffreyLMemberFYI,
It is happening on YouTube as well… so nothing to do with WordPress or eStore. I have searched the Internet and a lot of people having same issue… so looks like IE of Flash plugin is the issue.
August 30, 2011 at 12:43 am #35971adminKeymasterThe following site is actually not ours:
[http://www.wordpress-ecommerce.com/]
Out of all the mp3 plugins that I checked this one seemed to have the best functionality and it is easy to use so I recommend my customers to use this one. I do know that this player works in all the major browsers (I tested it myself) but if a bug got introduced recently then the original plugin developer is the best person to contact as he should know about it.
August 30, 2011 at 2:32 am #35972JeffreyLMemberHi admin,
Thanks of update. From checking around I am pretty sure its an IE or Flash issue. No doubt as time goes on they will find a solution and get it fixed. Plus problem not showing for all IE users… so just an issue for some IE users.
Thanks again for all your help.
R:
Jeff
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