Membership Expiration and Renewal Issues

[jasiel]

First off, I’d like to say thanks to the support team (specifically Ivy) for resolving my other issue which was more urgent. I really do appreciate your dedication.

Now, I’ve encountered two more smaller issues with the latest version of the WordPress eMember plugin. The first is that I’ve noticed that many of the accounts which are set to expire after 1 day are actually expiring a few hours before the day is up. I’m not really sure why this is happening, but I’m thinking that it may just be a time-related glitch. If there is a simple answer of solution to this issue I would appreciate it.

And the second issue is more of a question actually. I’ve noticed that when an account is expired it gives the user the option to renew, which simply takes them to my designated sign up page. Well, since I have a daily and monthly membership I was wondering how the renewal process would work with each. My main concern is whether they would still be able to use their same account/username after paying again, or if they’d need to create a new one. Thanks in advance!

[Ivy]

Hi Jasiel, Thanks for your kind words. To answer your question. If the member is logged in when he or she renews their membership it will just renew their membership account meaning it will use the same details that already exist (eg. username, password etc). This also applies if they are upgrading their membership.

[amin007]

“The first is that I’ve noticed that many of the accounts which are set to expire after 1 day are actually expiring a few hours before the day is up” – This is because of the difference in timezone between the server time and your or your clients PC time. This is why we do not offer hourly granularity (only day, month or year).

[jasiel]

Oh okay, thanks for the clarification. I created an account just to test out the renew feature. I’m simply curious to see how it works firsthand. I totally understand how the membership durations may not always be exact, but as long as they are somewhat accurate I’m fine with it. Thanks again for your help guys!

[jasiel]

Hi guys, I just wanted to give you an update of how my test of the renewal process was. I had used a friend’s Paypal account to create a Daily Access account. When the account expired I logged in and clicked on the Renew link, which simply took me to the Sign Up page I had created (which has the Paypal buttons). I then clicked on the Paypal button to purchase the Daily Access again, but after this second payment was complete I got another Complete Registration e-mail. I clicked on the link provided and it took me to account creation page, which prompted me to create a new account (and it didn’t let me use the same username). I’m not sure if I did something wrong, or if only Monthly accounts can renew, but if you noticed something off please let me know. This won’t affect me too much if it must remain as it is, but it would sure be nice to understand how the renewal (and as you had mentioned earlier, upgrade) process really works. I’m sorry for this long post, but I guess this issue is a bit complicated. Thank you!

[amin007]

If you are using eStore for membership payment then it will upgrade the account when a logged in member makes a membership payment. eStore can communicate with eMember and it knows when a logged in member makes a purchase.

If you using plain PayPal button to accept membership payment then the upgrade is done based on the email address of the payer (every member account has unique email address so if a membership payment comes from an email address that already has an account it knows that the account needs to be upgraded). We needed to follow this strategy as PayPal does not know when a member is logged in or not so we have no way of linking if a payment is for an upgrade or not.

So my question to you is.

Did the payment for the membership come from the same email address that is used for the membership account?

[jasiel]

Hi, I actually got an e-mail from one of your tech guys with an updated plugin file. I replaced the old file with the one he provided and then when I tried to renew the account I had created it worked this time. It seems like the cause of the issue was a small technical glitch, which he quickly found and fixed. I really do appreciate your responses though. And thanks for all your previous help guys!

[Author]

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