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[Support request] Members get 2 identical emails prior to expiration

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Tips and Tricks HQ Support Portal › Forums › WP eMember › Members get 2 identical emails prior to expiration

Tagged: expiration emails

  • This topic has 4 replies, 3 voices, and was last updated 4 years, 5 months ago by admin.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • December 1, 2020 at 9:29 pm #82081
    adminwvgs
    Spectator

    I have activated setting for Auto Expiry with the email set to be sent 30 days prior to expiration. For some unknown reason, 2 emails are being sent to each expiring member. The Cron log file shows that it is sending them on for 2 different membership levels (2 and 4), but no one is in 2 membership levels. All members are in membership level 2.
    Here is the cron log:
    ——————————————————————

    [12/01/2020 8:06 PM] – SUCCESS :Auto expiry email notification feature is enabled. Checking user account expiry details…
    [12/01/2020 8:06 PM] – SUCCESS :Checking membership level: 2. Interval value: 365
    [12/01/2020 8:06 PM] – SUCCESS :The following users will receive the before expiry email notification
    [12/01/2020 8:06 PM] – SUCCESS :lynda@weichel.org
    [12/01/2020 8:06 PM] – SUCCESS :jim@weichel.org
    [12/01/2020 8:06 PM] – SUCCESS :Checking if ‘To Email Address for Batch Emails’ field is set.
    [12/01/2020 8:06 PM] – SUCCESS :Using the batch email to address value: West Valley Genealogical Society <membership@azwvgs.org>
    [12/01/2020 8:06 PM] – SUCCESS :Before expiry email notification sent. To address: West Valley Genealogical Society <membership@azwvgs.org>, Headers value: From: West Valley Genealogical Society <membership@azwvgs.org>
    bcc: lynda@weichel.org,jim@weichel.org

    [12/01/2020 8:06 PM] – SUCCESS :Checking membership level: 4. Interval value: 1
    [12/01/2020 8:06 PM] – SUCCESS :The following users will receive the before expiry email notification
    [12/01/2020 8:06 PM] – SUCCESS :lynda@weichel.org
    [12/01/2020 8:06 PM] – SUCCESS :jim@weichel.org
    [12/01/2020 8:06 PM] – SUCCESS :Checking if ‘To Email Address for Batch Emails’ field is set.
    [12/01/2020 8:06 PM] – SUCCESS :Using the batch email to address value: West Valley Genealogical Society <membership@azwvgs.org>
    [12/01/2020 8:06 PM] – SUCCESS :Before expiry email notification sent. To address: West Valley Genealogical Society <membership@azwvgs.org>, Headers value: From: West Valley Genealogical Society <membership@azwvgs.org>
    bcc: lynda@weichel.org,jim@weichel.org

    [12/01/2020 8:06 PM] – SUCCESS :===*** wp_eMember_auto_upgrade() Start ***===

    December 2, 2020 at 5:45 pm #82086
    wzp
    Moderator

    You have verified, via the Admin panel, that all members are in only one membership level?

    December 2, 2020 at 6:04 pm #82087
    adminwvgs
    Spectator

    Yes, all members in the members table have the Member level (which is 2). No one (active, inactive, or expired) has the Registered level (4).

    Jim

    December 2, 2020 at 6:07 pm #82088
    adminwvgs
    Spectator

    Also note from the log file that it claimed to have found the same members for membership level Member and Registered. There are also no members that have multiple levels.

    December 2, 2020 at 6:41 pm #82092
    admin
    Keymaster

    Something is messed up somewhere on this site. I will take a look at the setup to see what I can find. I will send you an email for it.

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