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Members are not being rebilled

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore General Questions › Members are not being rebilled

  • This topic has 2 replies, 2 voices, and was last updated 15 years, 5 months ago by amin007.
Viewing 3 posts - 1 through 3 (of 3 total)
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  • January 6, 2010 at 12:50 pm #627
    kylieshort
    Member

    Hi all,

    I have a client’s site that isn’t rebilling members. The ID of the membership level is entered into the product created and I have set up the rebilling to occur every 30 days but it’s not happening.

    I’ve also checked her PayPal account and there is no sign that the second payment was attempted. WP eMember didn’t block her from accessing the member only aspects of the site either which I would have thought would be automatic.

    Thanks

    January 6, 2010 at 1:04 pm #17049
    kylieshort
    Member

    Ok found it. Refer to this article fyi http://www.tipsandtricks-hq.com/ecommerce/how-to-add-a-subscription-button-for-recurring-payment-400

    Next – how do I set up reoccurring payment from the backend without having to ask the member to do anything?

    January 7, 2010 at 1:29 am #17050
    amin007
    Participant

    You can’t setup a subscription payment in the backend… this would be a huge security issue. Imagine me setting up a subscription for you in the backend without having to need your permission.

    All you need to do is create a subscription payment button and tell the member to pay using this button. You can make this member’s account “Inactive” from the backend so this member can’t access the protected content until a payment is made.

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