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Photo Seller – Manual order not being set to "pending"

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Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › Photo Seller – Manual order not being set to "pending"

  • This topic has 4 replies, 3 voices, and was last updated 10 years ago by admin.
Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • June 23, 2015 at 10:46 am #12792
    mch_nz
    Member

    Hi, just purchased WP Photo Seller and can’t get the manual orders working correctly. No matter what I do the order is always set to “complete” and the email contains the download link. I’ve tried checking and unchecking the options in the payment gateway settings. Tried deleting and reinstalling multiple times.

    Every time I change the setting it says it has been changed correctly but it just doesn’t seem to be correctly applying it to the order.

    Any ideas?

    Thanks

    Mark

    June 24, 2015 at 1:44 am #70521
    Peter
    Member

    Make sure that in gateway settings you have the following:

    Use Manual Gateway Checkout = checked

    Process manual checkout as if the payment was complete = unchecked

    June 26, 2015 at 8:28 am #70522
    mch_nz
    Member

    Found it. If the total for the order is zero then the download link is always sent. Otherwise it goes into pending.

    Any way of changing this behaviour? I’ve got a situation where I want to approve all downloads whether or not I charge for them.

    Cheers,

    Mark

    June 29, 2015 at 5:38 am #70523
    Peter
    Member

    Any way of changing this behaviour? I’ve got a situation where I want to approve all downloads whether or not I charge for them.

    Such a feature is not currently available.

    Let us have a think about a possible solution and we’ll get back to you.

    June 30, 2015 at 4:27 am #70524
    admin
    Keymaster

    Standard manual/offline checkout will always goes to pending (given the order amount is not $0). Why is your order total amount $0 if you have a normal checkout setup?

    I am trying to understand your setup better.

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