Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

MailChimp Final Welcome Email Not sending

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › MailChimp Final Welcome Email Not sending

Tagged: mailchimp integration

  • This topic has 1 reply, 2 voices, and was last updated 7 years, 2 months ago by admin.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • February 26, 2018 at 9:59 pm #14726
    lesatownsend
    Member

    Hi,

    I tried searching for this question in the forum and although links showed up in the list, when I clicked them, they went nowhere. So, if this question has been asked and answered, I apologize.

    I’ve been using eStore on a client’s website for years without issue. I upgraded to eStore 8.0.3 and now MailChimp no longer sends the “final welcome email” to the buyers (which is did fine before the upgrade).

    It does subscribe them to the correct mailing list, but it doesn’t send the email.

    On another account, I’ve been able to work around this by setting up an autoresponder/workflow that sends the welcome message. But this won’t work for my client because this product is a consultation and people purchase it multiple times (and need the welcome email sent each time.) With an autoresponder, each email address can only go through any one sequence one time, so even if the address is added (or signs up) again, they don’t start over (it puts them back where they left off).

    As a work around, I have the thank you email that estore sends sending them the info they need, but we really need that “final welcome email” to send as well. We find that some people don’t receive the shopping cart thank you email so like that information several different ways (and we have other products that have more elaborate thank you emails that need to send at purchase).

    Thanks for any help you can provide.

    February 27, 2018 at 12:22 am #77359
    admin
    Keymaster

    In the new version of estore we had to upgrade to the new mail-chimp API. Mailchimp removed some of the old variables in their new API. They have removed that welcome email field in the new API.

    It is likely they have added a setting for this in the mailchimp account.

    You can ask mailchimp support what they recommend using now that they have removed the send welcome email field in their new API.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ