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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Mail notification

Tagged: mail notification

  • This topic has 11 replies, 6 voices, and was last updated 7 years, 9 months ago by admin.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • February 25, 2011 at 12:14 pm #2807
    bomtaw
    Member

    Hi,

    When a customer bought product, administrator don’t receive mail ?

    (I checked option :Send Emails to Buyer After Purchase)

    Could you help me ?

    Bomtaw

    February 25, 2011 at 11:51 pm #29459
    wpCommerce
    Moderator

    Are you using the same email address for “Admin”(specified in the general settings of WordPress) and “From Email Address”(specified in the email settings of eStore)?

    Can you please do a test transaction with the debug enabled and share the content of the ipn_handle_debug.log and eStore_post_payment_debug.log files?

    The following post will explain on debuggin:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    February 25, 2011 at 11:54 pm #29460
    amin007
    Participant

    Did the customer receive the email?

    Please do a test transaction with the debug enabled and share the “ipn_handle_debug.lol” file’s content.

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    February 26, 2011 at 7:18 am #29461
    bomtaw
    Member

    Hi,

    I realised my problem is bigger than i thought :

    -> [02/25/2011 11:50 AM] – Advisory : Log file reset.

    is the only message in log file (but i ‘ve already seen transaction flow in this file.

    -> i did lot of tests but, lot of transaction but in the customer panel nothing appears.

    Maybe the last version of pluggin ?

    ->saler don’t receive mail

    ->buyer don’t receive mail

    ->transaction doesn’t appear in the customers panel

    Total Number of Products : 6

    Total Number of Coupons : 1

    Number of Item Sales : 0

    Total Sales Amount : 0.00 EUR

    Refund Issued : 0 Transactions

    Total Refund Amount : 0.00 EUR

    Net Sales Amount : 0 EUR

    -> thank you page working for dowloadable product

    -> thank you page work for member but the subscription doesn’t working/

    I really need help.. :(

    February 26, 2011 at 8:40 am #29462
    bomtaw
    Member

    First i do that :

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    [02/26/2011 7:30 AM] – Advisory : Log file reset.


    [02/26/2011 8:30 AM] – SUCCESS :This debug line was generated because you entered the URL of the ipn handling script in the browser.


    [02/26/2011 8:33 AM] – SUCCESS :Paypal Class Initiated by 216.113.191.33

    [02/26/2011 8:33 AM] – SUCCESS :Post string : [redacted]

    [02/26/2011 8:33 AM] – SUCCESS :Connection to http://www.sandbox.paypal.com successfuly completed.

    [02/26/2011 8:33 AM] – SUCCESS :IPN successfully verified.

    [02/26/2011 8:33 AM] – SUCCESS :Creating product Information to send.

    [02/26/2011 8:33 AM] – SUCCESS :Transaction Type: Buy Now/Subscribe

    [02/26/2011 8:33 AM] – SUCCESS :Item Number: AK-1234

    [02/26/2011 8:33 AM] – SUCCESS :Item Name: something

    [02/26/2011 8:33 AM] – SUCCESS :Item Quantity: 1

    [02/26/2011 8:33 AM] – SUCCESS :Item Price: 12.34

    [02/26/2011 8:33 AM] – SUCCESS :Item Shipping:

    [02/26/2011 8:33 AM] – SUCCESS :Item Currency: USD

    [02/26/2011 8:33 AM] – FAILURE :Request received for product ID: AK-1234. Could not find this Product ID in the product database (please check the manage products menu and verify that you have specified the correct product ID).

    [02/26/2011 8:33 AM] – FAILURE :IPN product validation failed.

    [02/26/2011 8:33 AM] – SUCCESS :Paypal class finished.

    To be continued…

    February 26, 2011 at 10:34 am #29463
    bomtaw
    Member

    Ok,

    whith your tutorials I found my error.

    I changed my “thank you page”.

    ( … and All transaction after this changement didn’t track).

    Because : I changed url in estore setting panel, but not switch it in paypal configuration account…

    Thanks…

    July 15, 2017 at 8:21 pm #29464
    EastBound
    Member

    bomtaw what exactly did you do?? i am having the same problem.. you set the return url in paypal and estore to your thankyou page and it resolved??

    July 15, 2017 at 8:25 pm #29465
    EastBound
    Member

    wpCommerce what happens if you use the same email address for admin and from email address?

    July 15, 2017 at 9:52 pm #29466
    wzp
    Moderator

    You can use the same email address. However, if the admin uses an email address that is not of the same domain as the eStore domain; you “might” encounter SMTP issues, due to hosting restrictions.

    July 16, 2017 at 3:57 pm #29467
    EastBound
    Member

    can you elaborate on estore domain… you mean Estore email address domain?

    July 16, 2017 at 3:59 pm #29468
    EastBound
    Member

    also the buy now should work without the cart widget enable correct? I only have one item at the moment didnt think there was a need for the cart

    July 17, 2017 at 2:27 am #29469
    admin
    Keymaster

    The from email address should be an email that is on your domain. So it should be something like the following:

    support@your-site.com

    Buy now buttons work on its own. No cart widget is necessary for it.

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