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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Looks like you have entered a product ID () that doesn't exist in the product d
Hello, I am getting this error on my webpage : [http://nicolemathieson.com/pleasure-program/]
“Looks like you have entered a product ID () that doesn’t exist in the product database. Please check your product ID value again!”
It was working fine for months. The product ID does exist.
I have tried to resync products and category relations tables.
Thank you.
Looks like the product ID field is empty in the shortcode. So there must be a typo in there. What is the exact shortcode that you are using in there? Copy and paste the shortcode so I can take a look.
[wp_eStore_buy_now_custom_button id=2
button=http://nicolemathieson.com/wp-content/uploads/2014/04/Buy-now-button.png]
I think there is no space after the product ID in the shortcode. So it is failing to read that value.
Try the following:
1) Edit that page (where the shortcode is).
2) Go to the “Text” mode of the editor
3) Copy and paste the following in there:
[wp_eStore_buy_now_custom_button id=”2″ button=”http://nicolemathieson.com/wp-content/uploads/2014/04/Buy-now-button.png”%5D
Does it make any difference?
Yes Thank you!