LightBox Ultimate – Amazon S3 Error

[mack417]

Hi,

My site just started giving a strange error when you attempt to have LightBox Ultimate display a PDF from S3. I updated to the latest version, and even tried making the files public, but still get the same error. Here is what is says:

<Error>

SignatureDoesNotMatch

<Message>

The request signature we calculated does not match the signature you provided. Check your key and signing method.

</Message>

<StringToSignBytes>

47 45 54 0a 0a 0a 31 33 35 38 34 33 36 38 33 37 0a 2f 72 63 6c 2f 4c 65 73 73 6f 6e 25 32 30 50 6c 61 6e 73 2f 48 61 76 65 25 32 30 59 6f 75 25 32 30 53 65 65 6e 25 32 30 4d 79 25 32 30 44 75 63 6b 6c 69 6e 67 2f 48 61 76 65 25 32 30 59 6f 75 25 32 30 53 65 65 6e 25 32 30 4d 79 25 32 30 44 75 63 6b 6c 69 6e 67 25 32 30 55 6e 64 65 72 73 74 61 6e 64 25 32 30 54 65 78 74 25 32 30 53 74 72 75 63 74 75 72 65 2e 70 64 66

</StringToSignBytes>

<RequestId>A9BC60A77D80DC4C</RequestId>

<HostId>

yT3koFcpplCFhCfdIivLjIrxf34QwLvl0F4i+jpTmySjDVN2CqeIpTG1fzbmrudt

</HostId>

<SignatureProvided>V8nI78hKASJa9nNKXcDtUMVXw1I=?iframe=true</SignatureProvided>

<StringToSign>

GET 1358436837 /rcl/Lesson%20Plans/Have%20You%20Seen%20My%20Duckling/Have%20You%20Seen%20My%20Duckling%20Understand%20Text%20Structure.pdf

</StringToSign>

<AWSAccessKeyId>AKIAIUBENWUJEQGRQ5FA</AWSAccessKeyId>

</Error>

Any help would be appreciated, as all files are currently unavailable and I have a paid membership site.

Thanks,

Matt

[mack417]

I should also note that I re-entered the S3 keys to make sure they were accurate, and still get the error

[mack417]

Also, the same site is using eStore, with the same S3 account and keys, and has not had any problems, so this is specifically related to Lightbox Ultimate

[wpCommerce]

Hi, can you please share the link to the page where you are having this issue?

[mack417]

I just submitted the Site Access form, as the site is protected by eMember, and I did not want to give access details here

[wpCommerce]

We have received your site access request. We will look into this issue.

Update: Turned out the S3 API details were incorrectly entered in the settings. More details here:

https://forums.aws.amazon.com/thread.jspa?threadID=75517

[Author]

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