Lightbox Ultimate – Server error when trying to enter shortcode

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This topic has 1 reply, 2 voices, and was last updated 7 years, 12 months ago by wpCommerce.

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May 18, 2017 at 6:32 pm #14255

Bill
Member

I’m trying add a self-hosted video to a WordPress page, linked from the WP media directory. When I attempt to enter shortcode into the editor I get a popup error message: “Forbidden: You don’t have permission to access /wp-content/plugins/wp-lightbox-ultimate/lib/wp_lightbox_ultimate_shortcode_insert_window.php on this server.”

In troubleshooting I removed the site login (htaccess).

WordPress 4.7.5

WP Lightbox Ultimate Version 2.2.5

May 19, 2017 at 4:08 am #75701

wpCommerce
Moderator

Hi, We need to take a closer look at your site to investigate this issue. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.
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