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Lightbox Ultimate – amazon s3 protected video won't play

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Tips and Tricks HQ Support Portal › Forums › WP Lightbox Ultimate › Lightbox Ultimate – amazon s3 protected video won't play

Tagged: amazon s3, lightbox, video

  • This topic has 1 reply, 2 voices, and was last updated 12 years, 10 months ago by wpCommerce.
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  • July 9, 2012 at 12:50 pm #6840
    Jay
    Member

    Hello,

    I love WP Lightbox Ultimate (also using and love WP eMember), but I am unable to get amazon s3 protected video to play. Flowplayer pops up fine, but video never actually plays. I’ve tried different browsers and computers and same issue. We have a paid member video, so protection is a must. I deactivated the maintenance mode and still having the problem. I’m a bit nervous about leaving the the site “live” until we get this issue fixed. Here is shortcode, page, and a login. Any help is appreciated. Thank you.

    [wp_lightbox_protected_s3_video name=”americanidol.mov” bucket=”mlmusicsac” width=”640″ height=”480″ source=”http://www.singingauditioncoach.com/wp-content/uploads/2012/07/MMoralesVideoImage.png”%5D

    [http://www.singingauditioncoach.com/american-idol-coaching-member/]

    login: JayL pswrd: test1234

    We are trying to go live with the site, so any help is greatly appreciated.

    July 9, 2012 at 2:22 pm #47133
    wpCommerce
    Moderator

    Hi, I think the player needs to download the whole video before it is playable. You can resolve this issue by following the steps outlined here:

    How to encode a video so it is playable on the web

    This is also a good post for amazon s3 related issues:

    https://support.tipsandtricks-hq.com/forums/topic/lightbox-ultimate-videos-hosted-on-amazon-s3-not-playing

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