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[Resolved] Letter, number, underscore or email allowed

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Tips and Tricks HQ Support Portal › Forums › WP eMember › Letter, number, underscore or email allowed

Tagged: registration error

  • This topic has 6 replies, 3 voices, and was last updated 2 years, 11 months ago by admin.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • May 18, 2022 at 9:44 am #84388
    kamcl
    Participant

    When link to finish registration is sent and the form is filled out this error shows up next to the User Name: “Letter, number, underscore or email allowed” no matter what is entered. How can we resolve this?

    • This topic was modified 3 years ago by kamcl. Reason: email
    May 18, 2022 at 2:34 pm #84391
    wzp
    Moderator

    It “sounds” like you are saying that any input you enter into the field is being rejected.

    1. What character set is the keyboard you are using? Does the issue appear using OTHER keyboards or different computers?
       
    2. Is your WordPress database using UTF-8 character encoding?
       
    May 18, 2022 at 10:57 pm #84393
    admin
    Keymaster

    Can you temporarily enable the free membership and then post the URL of the registration page so we can inspect if there are any JavaScript errors on this page (coming from another plugin). That can prevent our plugins JavaScript from working correctly.

    May 19, 2022 at 8:20 am #84396
    kamcl
    Participant

    Is there a way to privately send you the link? This site is in development but has an active database. We do not want any actual free members joining. Free membership has been activated.
    Thank you

    • This reply was modified 2 years, 12 months ago by kamcl. Reason: added text
    May 19, 2022 at 8:22 am #84397
    kamcl
    Participant

    Thanks, not an encoding issue.

    May 20, 2022 at 12:28 am #84404
    admin
    Keymaster

    Sure. I have sent you an email so you can reply to it.

    May 31, 2022 at 10:40 pm #84434
    admin
    Keymaster

    Turned out to be an issue with an invalid character input (containing some formatting code from the copy and paste operation perhaps).

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