Latest version won't activate – getting fatal error

[Duck]

Hi,

I have just uploaded the latest version of WP emember to our website but can not get it to activate and end up with the following error when I try:

Fatal error: Class ‘Config’ not found in /home/leath3rc/public_html/leather_data_01/wp-content/plugins/wp-eMember/eMember_installer.php on line 51

For you information our server is running PHP 5.2.16 and it is WordPress 3.0.4.

Would really appreciate your help with this.

Many thanks,

Duncan.

[amin007]

Hi, Please get another fresh build of eMember from here and you shouldn’t see this error:

https://support.tipsandtricks-hq.com/update-request

[Duck]

Thank you I will download new versions and try again.

[Duck]

Have just uploaded a fresh build of the plugin to the site but getting the same error when I try to activate it.

As a test I have uploaded the same plugin build to another server and it activated without error. This server is running PHP 5.2.14, same WordPress version.

[amin007]

Did you completely delete the eMember on the server where you are trying to activate? To me it sounds like the update didn’t really overwrite the files. Please delete any “wp-eMember” folder from your server’s plugins directory then do a fresh install.

[Duck]

Thank you! I did as you instructed and all works fine now. *edit see next post*

[Duck]

Have another problem now, the plugin is active and seems to be working correctly however I am unable to create membership levels. When I try I get an error: ‘Membership Level “Free” couldn’t be created due to error.’

Any ideas as to the problem?

[amin007]

I have sent you an email to get site access so I can check this out.

[amin007]

Turned out that the database prefix in WordPress was changed from the default one to a 45 character long random name. MySQL only allows 64 characters for the table names. The membership table name together with the wordpress database prefix was going over this mark.

[Author]

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