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[Resolved] Large file download link error

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Large file download link error

Tagged: file size

  • This topic has 4 replies, 2 voices, and was last updated 3 years, 12 months ago by prsi.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • May 14, 2021 at 8:29 am #83018
    prsi
    Participant

    WP eStore works well for me UNTIL I add a product that is over 100MB (the actual product is 420MB).

    I get this type error when clicking on the Download link on the Return URL (thank you) page, or the thank you email:

    Hmmm… can’t reach this page It looks like the webpage at [anandamarga.org/?enc_dl_action=process&file=v4fIveHL2CESxVkv] might be having issues, or it may have moved permanently to a new web address.
    ERR_INVALID_RESPONSE

    But the product is there and was not changed. We tried it with at least 5 different products but whenever we go over 100MB we get the error. A 60MB product, no problem.

    We run the latest version of WordPress and the latest version of the plugin.

    WordPress 5.7.2 running Everything theme.

    WP eStore Version 8.2.7 | By Tips and Tricks HQ, Ruhul Amin

    PHP upload_max_filesize = 512MB
    PHP post_max_size = 1024
    PHP memory_limit = 2048MB

    May 14, 2021 at 5:26 pm #83019
    wzp
    Moderator

    I get this type error when clicking on the Download link on the Return URL (thank you) page, or the thank you email:

    Hmmm… can’t reach this page It looks like the webpage at anandamarga.org/?enc_dl_action=process&file=v4fIveHL2CESxVkv might be having issues, or it may have moved permanently to a new web address.
    ERR_INVALID_RESPONSE

    That is not an eStore error message. The error is being generated before the browser is able to “kick-off” the download script. Are you running any security related plugins?

    • This reply was modified 3 years, 12 months ago by wzp.
    May 14, 2021 at 9:51 pm #83021
    prsi
    Participant

    hmm, I turned off ALL our security software and same error, again it only happens with large file products, not with files below 100 MB.

    May 15, 2021 at 4:51 pm #83023
    wzp
    Moderator

    If only large files are affected, please give this a read. You might also consider hosting the files on Amazon S3, which is not affected by local server issues. The first year of Amazon S3 service is free.

    May 15, 2021 at 9:34 pm #83024
    prsi
    Participant

    Great support. Download Manager Related setting Method 6: 1M-Closed-nozip worked best for our server and we are back on track.

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