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Photo Seller – issue with color of image when click on thumbnail

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Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › Photo Seller – issue with color of image when click on thumbnail

  • This topic has 6 replies, 3 voices, and was last updated 10 years, 1 month ago by elementsinfocus.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • April 11, 2015 at 7:24 pm #12491
    elementsinfocus
    Member

    Hi, I tried many different templates and they all end up with the same issue, so for now I’m using the gallery template 6 and I don’t think the issue is template specific. I have turned off the photo details page. The color and tone quality of the image on the thumbnail are very close to what they look like when viewing the image in a photo viewer. However, when you click on the image and WP Photo Seller brings up the details as a new larger image, the colors are off. This is very noticeable with wood. Here is an example. This is one of my galleries. Look at the STOVE image, #52.

    [http://virtuetheme.brandwithwordpress.com/photogallery/gallery11/]

    The color space is sRGB. I’d read that if it was Adobe RGB that could cause an issue.

    Is there a fix to make the colors look like they do in the thumbnail and the actual image itself?

    Thank you.

    April 12, 2015 at 3:06 am #69554
    Peter
    Member

    Can you try a test by uploading an image using the standard uploader from the wordpress “Media” menu and then view that photo from the front end. Does the colour change?

    April 13, 2015 at 2:54 pm #69555
    elementsinfocus
    Member

    Not sure if you’ll be able to see this, but here is the image when viewing from the media library: [http://virtuetheme.brandwithwordpress.com/?attachment_id=723] The color is the same as it is when looking at it elsewhere. It looks like the only place it’s different is in Photoseller.

    April 13, 2015 at 11:58 pm #69556
    Peter
    Member

    I suspect that the watermarking function may be causing the slight colour change.

    I will investigate our code further to find out more.

    April 14, 2015 at 12:51 am #69557
    elementsinfocus
    Member

    Thank you. It’s not all images, yet all have the watermark. I have to launch this week so any help will be much appreciated.

    April 14, 2015 at 8:30 am #69558
    Carlos Grau
    Member

    elementsinfocus,

    just in case it helps, I have open about a dozen of images and all of them look fine in the details page.

    (using Chrome under Windows 7)

    April 14, 2015 at 7:10 pm #69559
    elementsinfocus
    Member

    Thank you Carlos and thank you Peter. It was only certain images and we found the problem. The images saved as Adobe RGB were the ones with issues. Only some of my Real Estate images were saved this way. I’ve since deleted them all, fixed them and re-uploaded. So far it looks good!

    Now if I can get the Album Thumbnail size to be just a bit larger everything would be perfect! :o)

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