IPN product validation failed.

[agent99]

I enabled the debug because people were not receiving the download link on the thank you page and was not receiving a download link in the email?

The debug log stated:

[07/18/2010 8:17 PM] – FAILURE :IPN product validation failed.

[07/18/2010 8:17 PM] – SUCCESS :Paypal class finished.

How do I fix this problem.

Many thanks

[wpCommerce]

Can you please create a product of $.01 and run a test transaction with debug turned on? that way you can figure out why the IPN validation is failing.

[Ivy]

Hi Agent, The debug log should have more information about why the IPN is failing. If you need help reading the debug log please let me know or post the log of the full transaction here so we can take a look.

[Sarah1111]

Hi I am having a similar problem. I have a “buy now” type button and have run a test transaction with the debug feature turned on. The settings include a redirect to a thank you page, which includes the short code for instantly downloading the digital product (and the box is checked in the eStore settings to allow this feature). After the transaction I was redirected to the Thank You page but there was no download link. I did receive an email explaining that the download link will be mailed when the “funds clear”, but the ipn_handle document showed:

[09/10/2010 2:11 AM] – SUCCESS :Paypal Class Initiated by 66.211.170.66

[09/10/2010 2:11 AM] – SUCCESS :Post string : transaction_subject=Get+Rich%2C+Stay+Rich&payment_date=19%3A11%3A01+Sep+09%2C+2010+PDT&txn_type=web_accept&last_name=Kress&residence_country=US&pending_reason=unilateral&item_name=Get+Rich%2C+Stay+Rich&payment_gross=0.01&mc_currency=USD&payment_type=instant&protection_eligibility=Ineligible&verify_sign=AnNMT7nRteKS2auTkxdsRz9rRvvPAFGBmUMq0mJiWsw9COyBJeOZ.n-u&payer_status=unverified&tax=0.00&payer_email=ManagingMember%40Sarahs-Writings.com&txn_id=25S82848YR4055314&quantity=1&receiver_email=Mary.Moore%40hotmail.com&first_name=Sarah+L&payer_id=L52XMWPSER8E8&item_number=1&payer_business_name=Sarah%27s+Writings%2C+LLC&handling_amount=0.00&payment_status=Pending&shipping=0.00&mc_gross=0.01&custom=&charset=windows-1252&notify_version=3.0&

[09/10/2010 2:11 AM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[09/10/2010 2:11 AM] – SUCCESS :IPN successfully verified.

[09/10/2010 2:11 AM] – SUCCESS :Creating product Information to send.

[09/10/2010 2:11 AM] – FAILURE :Funds have not been cleared yet. Product(s) will be delivered when the funds clear!

[09/10/2010 2:11 AM] – FAILURE :IPN product validation failed.

[09/10/2010 2:11 AM] – SUCCESS :Paypal class finished.

I have made sure that the “Auto Redirect” option is not checked in my PayPal profile. Is there some other PayPal setting that might be interrupting the transfer of information to the Thank You page? Thanks very much!

[amin007]

This is the error:

[09/10/2010 2:11 AM] – FAILURE :Funds have not been cleared yet. Product(s) will be delivered when the funds clear!

eStore should have sent you an email explaining this and that email should have had a link to this page:

Reasons for a pending PayPal payment

Please go through that list and try to fix the pending payment issue then the email will get sent out with the download links.

[Sarah1111]

Thanks very much! Changing my PayPal settings to these conditions has helped the situation, but unfortunately there is still one more problem. After making the suggested changes, the transaction went through and I was redirected to the Thank You page, but the instant download link did not appear. I did receive the payment notification email in my seller account, and the purchase email in my customer account. The purchase email did included a disguised link…. but after clicking the link I received a message explaining that “the file could not be located”.

I checked to make sure that I had entered the correct URL for the location of my ebook on my server in the eStore settings, and that my ebook was in fact located at the specified location. I had to upload the file via FTP to a unique folder in wp-contents because it is 12MB and the WordPress php.ini file restricts uploads to 10MB (I tried changing the value to 20MB but WordPress still wouldn’t allow me to upload the file using the browser or Flash tools). What can I do to solve this problem?? Thanks very much!

[amin007]

Please have a quick look at this post:

Downloaded file size is 0 (Zero) byte or 404 error or Other file download error

“I was redirected to the Thank You page, but the instant download link did not appear” – Did you get the PayPal’s enhanced checkout or the classic checkout?

PayPal Enhanced Checkout Issue

Do you have “Auto Redirect” turned on in your PayPal profile?

https://support.tipsandtricks-hq.com/forums/topic/wp-estore-and-paypal-profile-settings

[Sarah1111]

Hi, I am STILL having problems with the eStore plugin. After I make a transaction I receive a product download email but when I click the file links I keep getting the message “file could not be found”. The files are in my Media library, and I even re-uploaded them via FTP. Because my original PDF file was too large for the plugin, I reformated it so that it is now two separate PDF files (one is 3.8MB and the other is 4.3MB). I contacted my host (BlueHost) to make sure that it wasn’t the server creating problems with the files. My php.ini file and my .htaccess file have been modified to allow larger file uploads, and a longer file execution time. I don’t know what else to do to get this plugin to work for me. I would greatly appreciate further help.

[Ivy]

Hi, We will need to take a closer look at what is happening on your site. I will send you a site access request via email. Please let me know if you do not receive this email.

[danmanstan]

I am getting the same error. I need some suggestions.

I am using the Sandbox to process payments. I get the following error then I Accept the Payment in Sandbox, it gives me the greenlight and sends the payment and the email. When I click on the Return to Merchant button. There is no link on my thank you page. First it looks like the IPN Product is not validated and then it looks like it is.

Can you help me figure what I am missing? I am pretty sure this an IPN Issue because the tests sent from the Paypal IPN Simulator do not post to my log file.

Is this an IPN issue, a PDT issue, Paypal…?

Other Notes:

Created a Thank you Page

I have enable PDT and copied the Tag number

Thanks in advance!

[01/28/2011 6:27 PM] – SUCCESS :Connection to http://www.sandbox.paypal.com successfuly completed.

[01/28/2011 6:27 PM] – SUCCESS :IPN successfully verified.

[01/28/2011 6:27 PM] – SUCCESS :Creating product Information to send.

[01/28/2011 6:27 PM] – FAILURE :Funds have not been cleared yet. Product(s) will be delivered when the funds clear!

[01/28/2011 6:27 PM] – FAILURE :IPN product validation failed.

[01/28/2011 6:27 PM] – SUCCESS :Paypal class finished.

[01/28/2011 6:28 PM] – SUCCESS :Paypal Class Initiated by ##########

[01/28/2011 6:28 PM] – SUCCESS :Post string :

_________________________________________________________________-

[01/28/2011 6:28 PM] – SUCCESS :Connection to http://www.sandbox.paypal.com successfuly completed.

[01/28/2011 6:28 PM] – SUCCESS :IPN successfully verified.

[01/28/2011 6:28 PM] – SUCCESS :Creating product Information to send.

[01/28/2011 6:28 PM] – SUCCESS :Transaction Type: Shopping Cart

[01/28/2011 6:28 PM] – SUCCESS :Number of Cart Items: 1

[01/28/2011 6:28 PM] – SUCCESS :Item Number: 1

[01/28/2011 6:28 PM] – SUCCESS :Item Name: How to Video Download

[01/28/2011 6:28 PM] – SUCCESS :Item Quantity: 1

[01/28/2011 6:28 PM] – SUCCESS :Item Price: 00.01

[01/28/2011 6:28 PM] – SUCCESS :Item Shipping: 0.00

[01/28/2011 6:28 PM] – SUCCESS :Item Currency: USD

[01/28/2011 6:28 PM] – SUCCESS :Download Link :

How to Video Download – http://www.my_site.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=########

[01/28/2011 6:28 PM] – SUCCESS :Product Email successfully sent to ######@#####.com.

[01/28/2011 6:28 PM] – SUCCESS :Notify Email successfully sent to #####@#####.net.

[01/28/2011 6:28 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[01/28/2011 6:28 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[01/28/2011 6:28 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[01/28/2011 6:28 PM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

[01/28/2011 6:28 PM] – SUCCESS :Paypal class finished.

[amin007]

This is the issue:

[01/28/2011 6:27 PM] – FAILURE :Funds have not been cleared yet. Product(s) will be delivered when the funds clear!

So you need to contact PayPal and ask them why isn’t the fund getting cleared immediately after a payment. This post should have some clues for you:

Reasons for a pending PayPal payment

Some details for you:

---

Your funds are not getting cleared immediately. The thank you page works via PDT and if the funds doesn’t get cleared immediately the PDT doesn’t get the notification and it won’t show the download links. Only IPN gets another notification when the funds do get cleared. The plugin will process this payment notification and send the links via email.

[Author]

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