Inventory of 1, not being marked as Sold Out when purchased

[jtcarroll8895]

We have the WP-eStore integrated with NextGen Gallery on our site. We only sell one of each item, so we have them set up in inventory as only 1 available. Upon purchase, they are not getting marked as sold out.

[Ivy]

Hi, Can you please run a transaction with the debug turned on and post the log for me to see.

This article will explain how to do this:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

Cheers,

Ivy

[jtcarroll8895]

I added an item to the shopping cart, then proceeded to PayPal. I didn’t continue further, because it certainly seemed live to me. Nothing was in the log file. Do I need to create a cheap inventory item, and actually buy it through PayPal to get debug code?

[amin007]

Unless the payment for an item comes through the inventory does not get updated. Did you know that about 40% customers gets to the final stage of checkout but do not actually complete the checkout? The final “Confirm” button scares them LOL

Imagine how quickly you will run out of stock without actually selling anything if it was implemented in the way you suggested

[jtcarroll8895]

Sorry, I wasn’t suggested that it be implemented that way. I was just wondering if debug code was generated prior to PayPal purchase. Here is the debug output from a purchase through our site:

[03/10/2010 2:04 AM] – SUCCESS :Paypal Class Initiated by 98.212.151.89

[03/10/2010 2:04 AM] – SUCCESS :Post string :

[03/10/2010 2:04 AM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[03/10/2010 2:04 AM] – FAILURE :IPN validation failed.

[03/10/2010 2:04 AM] – SUCCESS :Paypal class finished.

---

[03/10/2010 4:03 AM] – SUCCESS :Paypal Class Initiated by 66.211.170.66

[03/10/2010 4:03 AM] – SUCCESS :Post string : mc_gross=1.00&protection_eligibility=Eligible&address_status=confirmed&item_number1=23&payer_id=56TAYXWWLWLBW&tax=0.00&address_street=401+W.+Grand+Ave&payment_date=20%3A03%3A19+Mar+09%2C+2010+PST&payment_status=Pending&charset=windows-1252&address_zip=61873&mc_shipping=0.00&mc_handling=0.00&first_name=Jeff&address_country_code=US&address_name=Jeff+Carroll&notify_version=2.9&custom=&payer_status=verified&business=kellye05%40gmail.com&address_country=United+States&num_cart_items=1&mc_handling1=0.00&address_city=St.+Joseph&verify_sign=AUaxvSojqajxsiGA9qXfGuCulUctAEvBh2.Hz0Nqap7jzfMwB56vmrIS&payer_email=jefftcarroll%40gmail.com&mc_shipping1=0.00&tax1=0.00&txn_id=79N02393PY454924S&payment_type=instant&last_name=Carroll&address_state=IL&item_name1=Test+Purchase&receiver_email=kellye05%40gmail.com&quantity1=1&receiver_id=XE875PEQMKVB8&pending_reason=verify&txn_type=cart&mc_gross_1=1.00&mc_currency=USD&residence_country=US&transaction_subject=Shopping+Cart&payment_gross=1.00&

[03/10/2010 4:03 AM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[03/10/2010 4:03 AM] – SUCCESS :IPN successfully verified.

[03/10/2010 4:03 AM] – SUCCESS :Creating product Information to send.

[03/10/2010 4:03 AM] – FAILURE :Funds have not been cleared yet. Product(s) will be delivered when the funds clear!

[03/10/2010 4:03 AM] – FAILURE :IPN product validation failed.

[03/10/2010 4:03 AM] – SUCCESS :Paypal class finished.

[amin007]

Thanks for sharing the content of the debug file. This line tells you what the issue is:

“[03/10/2010 4:03 AM] – FAILURE :Funds have not been cleared yet. Product(s) will be delivered when the funds clear!”

You should have also got an email from this plugin telling you that you received payment that hasn’t been cleared yet (meaning the other person could reverse it). The plugin won’t proceed until the money hits your account no strings attached. This is a trick many scammers use to get the digital product (eStore has a check against it).

Anyway, In your case I suspect (the buyer or seller) have “Payment Review” option turned on. Check your paypal profile to make sure “Payment Review” is disabled.

[Ivy]

Hi. The IPN is failing because the funds have not been cleared yet. Product(s) will be delivered when the funds clear! Do you have review payments turned on in your Paypal settings? When there is a failure the plugin will not send out the product and stops processing this is why the sales count is not being updated. Did the person pay with a eCheck though Paypal?

Cheers,

Ivy

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