Internal Server Error with Paypal Checkout (shopping cart checkout shows error)

Tagged: checkout error, Internal Server Error

This topic has 21 replies, 8 voices, and was last updated 10 years, 3 months ago by caimano.

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March 21, 2010 at 1:51 pm #957

IlluminatorLady
Member

I have just installed WP eStore yesterday and am testing it out. I am getting the a 500 Internal Server Error when I click on the Paypal Checkout button for the file:

[http://www.heart-of-fire-illuminators.com/wp1/wp-content/plugins/wp-cart-for-digital-products/eStore_payment_submission.php]

My test product page is [http://www.heart-of-fire-illuminators.com/wp1/test-product-1/]

I am using Thesis 1.6 and WP 2.9.2.

I was wondering if maybe the permissions on the php files were correct? They are 644.

Thank you in advance for you assistance.

Lisa

March 21, 2010 at 10:25 pm #19017

amin007
Participant

File permissions are correct.

What is the PHP version on your server? Can you please post a link to the page where you have the “Add to cart” buttons so I can have a look at it?

March 22, 2010 at 3:32 pm #19018

IlluminatorLady
Member

I looked through the server log file and it seems the problem was due to the permissions f the plugins directory being 777. So I fixed that and am now getting a different problem.

The call is going to Paypal but the shopping cart is empty.

I am also noticing that the Description fields in the shopping cart is empty.

And, when I add Product 1 to the cart, then Product 2, I get a quantity of 2 for Product 1.

My test product page is [http://www.heart-of-fire-illuminators.com/wp1/new-product-page/]

and my server is running PHP 5.2.9.

Thank you so much for your help. I am so anxious to get this plugin in and running so I can add the affiliate tools.

Lisa

March 22, 2010 at 5:06 pm #19019

IlluminatorLady
Member

Another symptom/clue that may be related to the problem of the Product Name not showing up under Desc…

When I go into Manage Product and select to edit an existing product, the field “Product Name” is empty, but all the other fields for that product are complete. If I make a change to a field value like Product Description in the Additional Product Details section and save my changes, they don’t appear on my site’s product web page (or in the Product database).

However, if after I select a product to edit and fill in the proper value for Product Name, then make a change to the Product Description field and save, my changes show up on my site’s product page.

Don’t know if this helps or confuses things…

LIsa

March 22, 2010 at 10:25 pm #19020

Ivy
Member

Hi, I have sent you an email regarding these issues. Please let me know if you do not receive this email.

Cheers,

Ivy

March 23, 2010 at 12:35 am #19021

IlluminatorLady
Member

Hi Ivy,

I just responded to your email. Please let me know if you did not receive my information.

Thank you for your help.

Lisa

March 23, 2010 at 1:02 am #19022

Ivy
Member

Hi Lisa, I just emailed you regarding this. This has to do with the ” in your product names it seems to be causing an issue. I tested this by changing product 7 and 8’s name (Please verify that the names are correct.) and you can now see that they add to the cart fine. I also updated your plugin for you. Please let me know if you have anymore problems.

Cheers,

Ivy

March 23, 2010 at 3:05 am #19023

IlluminatorLady
Member

Thank you so much Ivy for assisting me with my little dilemma. A simple adjustment and I’m rolling again!

Love this plugin!

Lisa

March 23, 2010 at 3:41 am #19024

Ivy
Member

I am glad everything is working now. Let me know if you need anything else.

Cheers,

Ivy

April 21, 2010 at 11:44 pm #19025

codegirl
Member

Hi!

We’re having this issue too.

Same exact thing, except…none of our product names have ” in them…

Any help you can provide would be great, as we just realized this as an issue when orders stopped coming in for two weeks.

Thanks so much!

April 22, 2010 at 12:17 am #19026

Ivy
Member

Hi Codegirl, Can you please send me a link to where this is happening? Also can you tell me what version of eStore you are using?

Cheers,

Ivy

April 28, 2010 at 6:45 am #19027

georgec
Member

I am having the same issue as well. I just modified my .htaccess file to enable PHP5 (which was a previous issue). Everything else seems to be working fine, but clicking the PayPal checkout link generates the 500 Internal Server Error page.

April 28, 2010 at 8:17 am #19028

georgec
Member

After finding the info on the troubleshooting page about not using the default permalink settings, the PayPal button worked fine.

April 28, 2010 at 10:31 pm #19029

Ivy
Member

Hi George, I am glad you got everything working. Please let me know if you need anything else.

Cheers,

Ivy

June 22, 2013 at 8:17 pm #19030

caimano
Member

I installed wordpress 3.5, using the theme “Twenty Twelve”, deleted all plugins, requested and installed the latest update of WP estore, also tried to give a value to every ChMode = 777 in wp-content folder but when i click the button to pay by pypal, I always get this error: “Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at postmaster@xxxxxxxxxx.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log. “Someone can help me please?
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