November 15, 2009 at 5:37 pm #442
I was previously using a different plug-in for my store which was working just fine, but wasn’t compatible with the newest WP upgrade so I decided to switch. I just installed WP eStore on Friday and I’m testing it out today. I sell downloadable videos in a .zip format… which I’ve been doing for years. Everything is fine in the test until I download them from the encrypted links in the emails. They’re incomplete downloads… falling short by just a few kb, but neverless, not extractable. I get invalid archive messages. Does anyone have any suggestions on what’s happening to cause this and how I fix it? Thanks in advance.
Sandy McCauleyNovember 16, 2009 at 12:39 am #16071amin007Participant
Hi Sandymcc, this shouldn’t happen… I will send you an email to get further details and resolve the issue.November 17, 2009 at 1:23 am #16072
I’m still having the issue. It doesn’t matter which zipping program I choose. And even when I tested the .zip you sent to me, it’s still downloading a slightly short file.November 17, 2009 at 5:58 am #16073amin007Participant
I have requested you to give me access to your test site if you have any. Once I receive it I will have a look to see what could be causing this. The zip file I gave you works fine on my server so it could be something specific to your server. Anyway, I will have a look and let you know.November 20, 2009 at 1:21 am #16074
I just want to publicly thank Amin for promptly addressing my problem with the incomplete downloads and coming up with a solution for my quirky server! Thank you, Amin! As someone who sells a product line that requires a great deal of post-sales technical support, I recognize dedication and I truly appreciate the time and effort you put in to help me.December 8, 2011 at 1:59 am #16075JWLMember
I’m having a similar issue…. a ~100MB download isn’t downloading fully, it craps out somewhere around 25MB saying it’s done.
Amin, can you please help? I’m happy to provide details for you to help me troubleshoot….December 8, 2011 at 2:19 am #16076wzpModerator
Please enable the debug logs and run a download test. Then check the download_manager_debug.log file to see if there is a matching “DL completion status” message for each “DL method dispatch” message. If you don’t see matching dispatch/completion messages, it means the download script was terminated by the server; because the server’s session timeout value was exceeded.
The session timeout is something that you have little control over, because it is set by the hosting provider. There are numerous reasons for why the value gets exceeded, but the common denominator is large files.
In cases such as this, our recommendation is use of the eStore native Amazon S3 integration feature.
The first year of service is free, and users have been reporting monthly fees of less than $1.November 5, 2012 at 1:06 pm #16077DarekMember
I have the exact problem as sandymcc has had. Any clues?November 5, 2012 at 1:23 pm #16078wzpModerator
Assuming that you have done everything else mentioned; my previous response is still applicable. So please enable debug and share the download file debug log. How big is this file?
- You must be logged in to reply to this topic.