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Images not displaying in Fancy# product displays

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Images not displaying in Fancy# product displays

Tagged: estore, image size

  • This topic has 8 replies, 3 voices, and was last updated 12 years, 7 months ago by akaeser.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • July 28, 2010 at 8:42 pm #1575
    akaeser
    Member

    I have a 600X800px image that I used as the “thumbnail” for a product. It displays on the manage products page, but not on any of the fancy product displays. I have tried it with the smart thumbnail setting on and off with the same result. I am using estore version 4.0.5. My browser is google chrome on a win7 pro notebook.

    Is there a maximum size to the images I should be using?

    July 29, 2010 at 12:09 am #22846
    wpCommerce
    Moderator

    Are you using the “Enable Smart Thumbnail Option” feature in eStore settings?

    Did you enter any information in the description section of the product (this is a requirement for fancy display)? The thumbnail may not load properly on the browser without a description. Try putting a description for the product with smart thumbnail image option checked and let me know how it goes.

    Also please post a link to your product page where the image is not showing.

    July 29, 2010 at 1:47 pm #22847
    akaeser
    Member

    Yes, their is a description, and it appears on the fancy display.

    [http://blueballmountainspindleandneedleworks.com/?page_id=181]

    This is my test page.

    July 30, 2010 at 1:16 am #22848
    Ivy
    Member

    Hi, The link you sent is going to a 404 page error. Can you please check this link so we can take a look at this for you?

    July 30, 2010 at 4:08 pm #22849
    akaeser
    Member

    Sorry Ivy forgot I had the page set as private, you should be able to view it now.

    Alan

    July 31, 2010 at 3:17 am #22850
    wpCommerce
    Moderator

    We need to take a closer look at your site. I will send you a site request access via email. Please let me know if you don’t receive the email.

    August 3, 2010 at 1:34 pm #22851
    akaeser
    Member

    Ivy thanks for the help. I killed off the user account you used. The problem is as I thought, the picture is to big. I’ll create a smaller version of it and retry it.

    August 3, 2010 at 1:42 pm #22852
    Ivy
    Member

    I am glad it is all fixed now. =)

    August 3, 2010 at 9:58 pm #22853
    akaeser
    Member

    Well I went to use photoshop 7 elements to resize the picture, and I got an invalid marker error. It seems it was the image all along that had a problem. Corrected the error, and the image finally works on the display. Again thanks for the help.

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