Images not displaying in Fancy# product displays

[akaeser]

I have a 600X800px image that I used as the “thumbnail” for a product. It displays on the manage products page, but not on any of the fancy product displays. I have tried it with the smart thumbnail setting on and off with the same result. I am using estore version 4.0.5. My browser is google chrome on a win7 pro notebook.

Is there a maximum size to the images I should be using?

[wpCommerce]

Are you using the “Enable Smart Thumbnail Option” feature in eStore settings?

Did you enter any information in the description section of the product (this is a requirement for fancy display)? The thumbnail may not load properly on the browser without a description. Try putting a description for the product with smart thumbnail image option checked and let me know how it goes.

Also please post a link to your product page where the image is not showing.

[akaeser]

Yes, their is a description, and it appears on the fancy display.

[http://blueballmountainspindleandneedleworks.com/?page_id=181]

This is my test page.

[Ivy]

Hi, The link you sent is going to a 404 page error. Can you please check this link so we can take a look at this for you?

[akaeser]

Sorry Ivy forgot I had the page set as private, you should be able to view it now.

Alan

[wpCommerce]

We need to take a closer look at your site. I will send you a site request access via email. Please let me know if you don’t receive the email.

[akaeser]

Ivy thanks for the help. I killed off the user account you used. The problem is as I thought, the picture is to big. I’ll create a smaller version of it and retry it.

[Ivy]

I am glad it is all fixed now.

[akaeser]

Well I went to use photoshop 7 elements to resize the picture, and I got an invalid marker error. It seems it was the image all along that had a problem. Corrected the error, and the image finally works on the display. Again thanks for the help.

[Author]

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