How to use estore shipping rates + paypal regional tax set up in pp profile PLS?

[Catherine_B]

Greetings – New to the forum. Loving the paid plugin!

Thank you in advance for your help, which is badly needed. My client must go live next week before his school system customers go on summer vacation, so the heat is on. I didn’t expect this little hiccup, but here we are. Paypal was no help when he tried to get assistance from their merchant services dept by phone today.

I want to use my estore configured shipping rates + the paypal regional tax set up in pp profile PLS? Is that possible?? (My client’s former cart 66 plugin did, so I hope there is just a simple setting I’m unaware of.)

(WP updated to new version, everything else in the new plugin works.)

This is a new unfinalized *draft* site with the online store configured. Without the gateway box check to use the pp profile, shipping is added on accurately.

Then he reminded me abt charging (only) California 7.25% tax, which is configured in his pp merchant profile. So by checking the ‘use pp profile’ on estore gateway settings, of course it bypasses shipping charges altogether and none are charged. I’ve made and paid for purchases to be certain of this.

My client is certain abt the other plugin charging shipping and pp charging tax; because he entered the shipping himself in that plugin.

Thank you very much!

Here is the online store link:

rubberbandarrangements.com/testdummy/online-store/

I also took a full pg pdf screen shot of the estore settings/payment gateway tab page but see there is no way to attach the file. I have pp gateway checked of course, plus went in after tax didn’t work and checked the pp based shipping box (which of course removes the shipping rates from being charged). Nothing else is checked on that page.

[admin]

Hi, You should be able to use that. We have two separate options for shipping and tax.

The following documentation explains the shipping options we have:

https://www.tipsandtricks-hq.com/ecommerce/how-the-shipping-cost-calculation-works-in-wordpress-estore-50

The following documentation explains the tax options we have:

https://www.tipsandtricks-hq.com/ecommerce/wp-estore-tax-calculation-916

So you enable the shipping option that you want and that applies to shipping. Then you configure tax however you want.

The “Use PayPal Profile Based Shipping” checkbox applies to shipping only. Since you want to use eStore’s shopping, you should uncheck that.

The tax gets applied when the user is checking out from the paypal page (given you have configured regional tax option in the paypal account).

[Catherine_B]

Thank you very much for the prompt response. I’m reporting back that it’s forehead slapping time: I did have everything set correctly in estore plugin per the documentation, and the client did have PP regional tax set correctly per your video documentation which I had already sent him 2 days ago (but he already had set up years ago). All good so far, right?

The problem, in case it helps anyone else, is that – since I am not in his state – for testing the regional tax in his state, he was somewhat finagling a sale through PP from his own account to his own account. So PP knew something was hinky and checkout wasn’t working correctly (while estore shipping did apply beautifully and accurately first time and every time).

In conclusion: Today he made a purchase from another account (not his own) in his state and – voila! – it added the regional tax perfectly. I guess what I learned was to do ‘more and different’ testing next time before assuming I, or the plugin or merchant, is the causation.

I appreciate your help (and have updated my profile to receive email notices of responses so I can see them asap going forward).

Best regards from Catherine.

[admin]

Glad to hear you worked it out now

[Author]

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