How to tell a member was able to look at a protected page? Tracking members

[mga]

I have a member claiming unauthorized PayPal transactions for the membership he signed up for. In order to counter this, is there a way for me to see if a member has been viewing pages under a certain membership level (protected pages)?

I know I can see on the eMember tab when a user last logged in, but that doesn’t tell me if the user could access protected pages. It could be that the user logged in and got the message “your account is inactive”, if I understand this correctly?

Let me know if there is anything I could do to prove a member was accessing protected pages for a certain time period.

[wzp]

First of all, PayPal Seller Protection ***DOES NOT*** cover intangible (i.e. “digital”) products.

https://www.paypal.com/us/webapps/mpp/security/seller-protection

That means, if the customer complains to PayPal, they will reverse the transaction; NO MATTER WHAT EVIDENCE you might provide to the contrary.

As for what you are asking about; eMember does not have any kind of auditing capability. The closest that you can try doing is to implement Google Analytics, and then track page accesses by IP address.

[mga]

Ok. Just to let you know, PayPal sent me this, after I provided a screenshot of the eMember dashboard showing the customer had recently logged in:

“We’re happy to confirm that the following transaction was covered under Seller Protection as you met the PayPal Seller Protection requirements. is now available in your PayPal balance and there is no further action required.”

[Author]

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