December 21, 2010 at 7:20 am #2410carlyblackMember
I must be an absolute dummy because I can’t find how to manually award affiliate commission. Is there an easy way to do this?
Also if I’m looking at sales data direct in eStore how can I tell who referred the sale over (which affiliate)?
There are also some sales that have come through via affiliates but for that particular sale there was no commission awarded, how can I change this? all i can see is a delete button, nothing to edit the sale and / or commission awarded to affiliate.
help is greatly appreciated
CarlyDecember 22, 2010 at 12:40 am #27555amin007Participant
If a sale was referred by an affiliate then the manual checkout confirmation email will contain the affiliate ID for that sale.
There are two things you can do:
1) Check the “Automatically Award Affiliate Commission” option from the manual checkout settings in eStore and it will automatically award commission for a manual checkout. You can delete a commission later if a customer do not pay by going to the “Sales Data” menu of the affiliate plugin.
2) Manually go to the “Sales Data” menu of the affiliate plugin and at the top of this page there is an option to award commission. When the customer confirms the payment simply add in the commission details (you already know which affiliate ID to award commission to from the confirmation email).December 22, 2010 at 1:55 am #27556carlyblackMember
ah what a dummy I am! thanks for that… for some reason my eyes just glazed over that area.
When I look at the sales data page it only shows the 20 most recent sales. how do I make that show all of them? will it work when I click a date range?
Also how do i export sales and affiliate data to a CSV file?December 22, 2010 at 4:50 am #27557amin007Participant
By default it will show the last 20 commissions. You can choose a date range to see commissions between a particular time frame.
The affiliate plugin itself do not have export functionality. You can go to your PHPMyAdmin from cPanel and export the content of any database tables. All the tables related to the affiliate plugin will have the “affiliate” word in the table name.December 17, 2016 at 9:03 am #27558blackcodeMember
I’m using Woocommerce on my site with your plugin and I would also like, that commission award is always approved manually, after the goods were are actually paid (not instantly, like now, when the costumer confirm order and affiliate get commission right away).How can I change that?
Kind regardsDecember 17, 2016 at 1:12 pm #27559wzpModerator
You are concerned about instances in which an order “falls through,” right?
Commissions are awarded AFTER a sale has been successfully processed. For example, if you have WooCommerce setup to use PayPal, the commission will only be awarded if PayPal “gets its money.”
As with brick & mortar businesses, you must manually “reverse” a commission if goods are either returned, or if a chargeback occurs. Affiliate Platform supports this ability.
Eventually, payouts must be manually disbursed, at the end of each payout cycle. All the Affiliate Platform does is “track” what the earned commissions should be. At no time is “real money” at risk, because at the end, you are the gatekeeper.December 17, 2016 at 11:44 pm #27560adminKeymaster
Woocommerce commission is only awarded if the order status is “processing” or “completed” (meaning you already got the money for it in your account).
You can customize your woocommerce order settings so the order goes to a pending status. Then later you can manually set the order to “completed”. Our plugin will award the commission when you change the WooCommerce order status to “completed”.
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